Business Support Associate

To provide dedicated executive assistant support to the Country Director and to coordinate and control a full range of business support services for Country Director’s Front Office to ensure that services are delivered effectively.  

ORGANIZATIONAL CONTEXT 

This position is based in Dhaka and reports to Country Director.  

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Provide dedicated executive assistant support to the Country Director.
• Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct research in the area of work.
• Actively seek and use feedback to improve business processes and procedures.
• Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for clients.
• Oversee the maintenance of records and databases to ensure information is organised and readily available for staff and compliant with all relevant regulations and policies.
• Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards.
• Assist managers in planning, monitoring and reconciling budget(s) to ensure that planned financial resources are used effectively.
• Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.
• Provide a full range of complex business support services to staff to contribute to the effective functioning of business operations.
• Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support.
• Coordinate the tasks of Country Director’s Driver to ensure support services are delivered consistently and to the required standards.

QUALIFICATIONS AND EXPERIENCE

• Education:  Completion of a University Degree (Bachelors) in Business Administration or any relevant subject.
• Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge and Skills:

• Specialised knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience.
• Good communication skills in order to provide specialised business support services to a wide range of individuals.
• Ability to analyse and interpret financial data and monitor budgets.
• Ability to proactively identify and recommend areas for improvement to the design and delivery of specialised services.
• Ability to build relationships with a variety of individuals across functions.
• Experience in coordinating the work of others and self and training and supporting others.
• Ability to maintain confidentiality.
• Language:  Fluency in spoken and written both in English and Bangla language.

Source: https://wd3.myworkdaysite.com/en-US/recruiting/wfp/job_openings/job/Dhaka-Bangladesh-The-Peoples-R/Business-Support-Associate–CD-Office–FT–GS6-Dhaka_JR107137