Business Technical Services Analyst I

Job title:

Business Technical Services Analyst I

Company

Global Payments

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This RoleThe Business Technical Services Analyst I is responsible for ensuring flawless execution of program release management duties, including but not limited to: assembling list of projects to be deployed and confirming all associated prerequisites have been met; deploying changes to production environments; monitoring activities during and following the release; providing thought leadership in regard to automation opportunities associated with the release process; managing issue resolution , as needed, between various technology teams; coordinating and distributing communication to internal and external clients, as applicable.Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments’ revenue while providing Business Technical Support until closure.What Part Will You Play?Collect and compile information from various sources for deployment readiness assessment reviews. Perform preliminary reviews to ensure eligibility criteria are satisfied to qualify for assessment to proceed to target environments.Perform routine deployment activities, implementation tasks and backend validations of moderate complexity. Work with various levels of team members across business units to ensure the successful installment of application change assets to all appropriate locations and management of source code. Ensure implementation tasks have been properly completed by other support groups when applicable.Perform triage to troubleshoot problems identified during deployment windows, properly escalating to appropriate members in a timely manner as needed. May utilize problem solving tools to provide input to others for resolving technical issues with deployed assets.Assist with the preparation of established Software documentation used for scheduling, tracking, and reporting on deployments. This documentation should convey assets deployed, deployment activities, sequence of events, implementation tasks, issues encountered, and problem resolutions.Participate in outage preparation activities and determine the optimal sequence of events to minimize interruptions to user communities and maintain service level agreements. Monitor the code unbundling process and changes being introduced into the Emergency environments.Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved.Manage the resolution communication including internal documentation on changes made, updating call center / helpdesk tickets, communicating with clients and preparing customer facing assessments of high severity issues.Experience working with one or more programming languages (SQL, Java, Linux) is a plus. Familiarity with Oracle, SQL Server, or other major relational databases, as well as understanding stored procedures preferred.Extensive knowledge of web-based applications, web browser functionality, and web practicesAbility to work in and lead teams in a fast-paced technology businessLearns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client’s business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. * Assists in the evaluation process of the client’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.

• Participates in converting the client’s business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients’ system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn’t negatively impact client operations.
• Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
• Occasionally acts as 24×7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What Are We Looking For in This Role?Minimum Qualifications

• Bachelor’s Degree
• Relevant Experience or Degree in: Bachelor’s degree in Information Technology or related field
• Typically Minimum 2 Years Relevant Exp
• Experience in analysis, programming and issue analysis of financial services software
• SQL Knowledge

Preferred Qualifications

• Master’s Degree
• In Information Technology or related field
• Typically Minimum 6 Years Relevant Exp
• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus
• IT Infrastructure Library (ITIL) or equivalent certification.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity – Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision – Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Programming – Good database development skills in Oracle PL/SQL

Knowledge of UNIX/Linux Operating Systems; Knowledge of Jenkins * Bankcard Business Knowledge – Extends knowledge of bankcard business requirements and process flows

• Language Skills – Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Expected salary

Location

York

Job date

Sat, 30 Nov 2024 07:52:10 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.