Business Transformation Officer (IT Data Analytics)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Please apply via WFP’s recruitment portal.

Vacancy Announcement n°: 831176

Job Title: Business Transformation Officer (IT Data Analytics)

Type of Contract: International Consultancy CST I

➡️ Unit / Division: TEC Unit / WFP Ukraine

Duty Station: Kyiv

➡️ Duration: 11 months

⏰ Closing date: 26 January 2024, midnight (Central European Time)

About WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

What will you do in this position?

In line with the country office objectives, WFP Ukraine requires a TEC Business Transformation Officer to coordinate the implementation and management of Digital Assistance Services (DAS) in the country. The role will coordinate and monitor the digitalisation activities, respond to evolving business needs and new requirements for self-enrollment, identity, and transfer management processes.

Why work with us?

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world dependent on its huge grain supplies. It is inflicting untold suffering on civilians, displace families, and disrupt supply chains and food production. It has caused one of the fastest forced population movements since the Second World War. Close to 6 million Ukrainians are still living as refugees across Europe, and almost 5.1 million are internally displaced. Many have lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south do not have reliable access to nutritious food.

WFP uses a flexible mix of food and cash assistance to support communities affected by the war wherever they are. This includes working with local partners to distribute food rations in areas near the frontline and providing cash transfers wherever people have access to banks and markets to buy food. Since March 2022, WFP has distributed food and cash assistance equivalent to 2.4 billion meals to families displaced and affected by the war, partnering directly with local responders.

➡️ WFP is a 2020 Nobel Peace Prize Laureate.

➡️ WFP offers a highly inclusive, diverse and multicultural working environment.

➡️ WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.

➡️ A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

➡️ WFP offers a competitive benefits package including salary, leave plus a medical insurance.

How can you make a difference?

Reporting to the Head of TEC/IT Operations Officer in the Country Office (CO), the Business Transformation Officer will be responsible for provision of the following services in support of cash-based and food assistance activities:

• Support the budgeting, planning and deployment of Automation and Digital Assistance systems to support the CO, in accordance with WFP corporate standards;
• Assist and advise in the development of innovation Programme operational plans and deliver resource requirements to facilitate achievement of overall programme objectives;
• Actively participate in the planning, designing and implementation of DAS, innovative solutions and TEC-related activities in the CO programmes;
• Collate data and contribute to the preparation of accurate reports on investments and costs, providing information to inform decision-making by stakeholders;
• Manage the end-to-end digitalisation and innovation capacity augmentation and reporting;
• Support capacity development for WFP Ukraine and WFP partners, UN agencies as well as institutional counterparts in developing and applying digital systems;
• Support the digitalisation programme in the CO and ensure the engagement of TEC in all programme deliveries;
• Undergo field missions in different WFP Ukraine Field Offices;
• Other tasks as required.

DELIVERABLES AT THE END OF THE CONTRACT:

• Seamless coordination of TEC-specific activities in digitalisation by ensuring close-knit liaison with key stakeholders i.e. WFP, UN agencies, Cooperating Partners, Telecoms and Financial Service Providers.
• Organised, accurate and well-documented results with well-analysed data and address unforeseen situations seeking advice and guidance as necessary.
• Effective use and compliance with WFP corporate guidelines on digitalisation and innovation activities, e.g. procurement, IT ServiceDesk.

CRITICAL SUCCESS FACTORS:

• Coordinate WFP Ukraine TEC unit activities related to innovation e.g. Identifying, procuring, testing, and recommending new technologies;
• Manage modifications to WFP’s systems and processes to meet business needs;
• Provide business innovations and technology relationship management internally and externally;
• Support data collection and analysis exercises related to ETC/TEC activities and support other units when and where required;
• Develop business requirements and other system documentation to support development of bespoke applications in the country office;
• Capture and analyse innovative solutions and Tech market intelligence and updates into corporate systems that meet desired outputs;
• Ability to work in a team environment and coordinate assignments to achieve common goals
• Ability to adapt and work in difficult climate and security-related conditions

To join us in saving lives, changing lives, you will have:

Education: Advanced university degree in Computer Science, Management information systems or other relevant field; or First University degree with additional years of related work experience or trainings/courses in Information Systems or other relevant field.

Experience:

At least five years of professional postgraduate-degree experience in a TEC related field such as hardware and software support, WAN/LAN, business / systems analysis.

Experience in budgeting and planning implementation with counterparts is crucial.

Experience in data analytics, database administration and reporting, large-scale rollouts, as well as user/client support such as Service Desk or User Support is crucial.

Experience in one or multiple of the following areas is desirable:

• Digitalisation operations.
• Designing and implementation of service management and support systems / processes.
• Timely user support to communities in various business contexts including remote / distant areas.
• Working experience in an international, or multicultural environment.
• Working knowledge of WFP programmes and projects, preferably with hands-on experience in data analytics

Knowledge & Skills:

• Proficiency in Tableau is crucial.
• Proficiency in Microsoft Office 365 tools is crucial.
• Experience in MDCA and ONA is desirable.
• Knowledge of a combination of business and technical (TEC) areas including – general management skills and document preparation is desirable.

Language: Fluency (Level C) written and spoken in English is essential. Working knowledge (level B) of another UN language is an advantage.

Before you apply…

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

We aim to achieve parity in our teams in Ukraine. Qualified women applicants are especially encouraged to apply.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.