bindan
Job title:
Call Center Agent 14 Euro (m/w/d)
Company
bindan
Job description
Für unseren Kunden, einen Experten im Bereich der Kommunikationsdienstleistung, suchen wir mehrere Mitarbeiter im Call… Center. Teilzeit und Vollzeit möglich Was du von uns bekommst Leistungsgerechte Vergütung nach iGZ/DGB Tarifvertrag…
Expected salary
Location
Nordrhein-Westfalen
Job date
Sat, 14 Sep 2024 22:42:18 GMT
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Global Practice Lead, Cash & Market
IRC - International Rescue Committee 1.Program Design: We support country and regional teams to design state of the art programming, incorporating the best available evidence, cost data, and expertise of what has worked elsewhere, with the knowledge that country teams, partner organizations and our clients bring to the table. 2.Quality Assurance: We partner with our measurement teams to design and drive the use of indicators to measure progress towards outcomes we partner with regional and country teams to review program delivery progress and help address implementation challenges and adapt interventions to changed circumstances. 3.Business Development: We partner within and outside the IRC to design winning bids and identify winning consortia we deploy technical expertise in public events and private meetings to position IRC as a partner of choice. 4.Research & Learning: We partner with our research lab to design cutting edge research to fill evidence gaps, and with country teams to learn from implementation such that we continuously improve our future design and delivery. 5.External Influence: We showcase the IRC’s programs, technical insights and learning in order to influence and improve the humanitarian sector’s policy and practice. Technical Excellence is currently going through a change process called "Regional and Technical Alignment." We are doing this to ensure that the impact of our programs and the influence of our ideas create meaningful change for people affected by crisis. This next phase of IRC's commitment to program quality will more deliberately resource and link global thought leadership with practice on the ground. Updated Technical Unit structures will have new roles with clearer mandates. The Global Practice Lead is a new leadership role introduced by this change process. Economic Recovery and Development Technical Unit (ERD TU) The ERD TU is a dynamic team of more than 30 professionals responsible for supporting the development, implementation, and monitoring of client-centered economic wellbeing (EWB) programs. These include, but not limited to, cash and voucher assistance (CVA), agricultural & climate-resilient livelihoods, financial inclusion, and employment (including self-employment) promotion across emergency, recovery and resilience programming contexts. The TU’s technical assistance to this wide variety of programs ensures quality and use of evidence-based practices promotes innovation, diversity, equity, and inclusion and drives data-based management and decision making, with a focus on promoting local partnerships, to achieve positive change in people’s lives. Job Overview  The Global Practice Lead (GPL) for Cash and Markets is the organizational leader for cash and voucher assistance (CVA) for all of it’s five outcome areas and markets in crises (MiC) programming for the Crisis Response, Recovery and Development (CRRD) department and is a core member of the ERD TU’s leadership team. They are responsible for devising and leading strategies to raise the quality, impact, and scale of IRC’s CVA programming.  The GPL will ensure the scope, quality and relevance of global technical standards, including the generation and promotion of evidence in their technical area. The GPL will closely collaborate with Regional Leads, Technical Advisors, and Technical Coordinators across the 5 units and the Emergency and Humanitarian Action Unit (EHAU) in promoting technical best practice in CRRD programming. They will facilitate TU-led and high-impact strategic business development by providing excellent technical insights and developing and maintaining strategic relationships and networks. In line with the Cash Position Paper (the organization-wide commitment to expand CVA usage), the GPL will lead strategic planning for CVA and MiC ambitions within the economic wellbeing, as well as health, education, safety and power strategies. The GPL reports into the Senior Director, ERD TU, and will manage highly specialized CVA experts/specialists to lead the generation and use of evidence and best practices in TU-led strategic projects involving the use of CVA.   Major Responsibilities  Strategy, Program Design and Business Development •Act as the organizational leader for CRRD in CVA & MiC internally and externally •Lead strategic direction and Delivery Planning for CVA in line with the organizational Cash Position Paper •Responsible for identifying global areas of programmatic risk in CVA implementation and elevating issues to Regional Leads and TU leadership  •Collaborate with other GPLs to promote integrated program designs within ERD and across all IRC sectors that increase scale and deepen impact •Lead Technical Unit led global business development for CVA & MiC programming and support strategic project level proposals •Lead coordination with AMU to drive fundraising from Public and Institutional donors and with ER to drive fundraising from Private donors to meet strategic priorities related to CVA & MiC programming at IRC. •Oversee TU-led strategic CVA awards, working closely with regional Technical Advisors as applicable and the Grant Operations and Analytics Team •Line manage global CVA specialists, TU-led Project Directors as applicable, and co-manage shared staff (e.g in Social Protection, and Anticipatory Action) with other GPLs.  Global Practice Implementation Support •Responsible for drawing on evidence-based best practice to provide technical oversight of IRC’s global CVA & MiC technical standards, methodologies, and tools  •Accountable for the development of a limited number of high-value tools and methodologies to better integrate cross-cutting issues into CVA & MiC programs (e.g., gender equality, diversity and inclusion, climate adaptation, etc.). •Accountable for establishing information and knowledge management systems that support Regional Leads and Technical Advisors stay up to date on global technical standards, methodologies, and tools – regular update of the CVA Resource catalogue. •Establish competency framework for CVA and work closely with Regional Leads to identify competency gaps and drive capacity strengthening •Responsible for CVA operations support, such as procuring and setting up global operational tools and processes needed for CVA programming (e.g. the Global Payments Toolkit) and leading IRC’s Global Cash Working Group (includes programs, supply chain, finance, IT teams) •Accountable for ensuring Technical Advisors and Technical Coordinators have the tools and resources that are needed to measure CVA & MiC programming •Support Technical Advisors and Technical Coordinators with thorny technical problems, career planning support, and mentorship, as appropriate Research, Data, Knowledge Management, and Organizational Learning •Accountable for establishing and maintaining a Community of Practice and other channels for the Cash and Markets practice area to ensure pro-active and inclusive management with sustained learning, development, innovation, and best practice sharing  •Coordinate with Regional Leads and Technical Advisors to lift up program learning for cross-sharing and incorporation into global best practice •Guide research and evidence use efforts for CVA, working closely with colleagues and leaders in Airbel, EHAU, ERD TU, other technical units, and regional colleagues •Provide technical inputs to CVA- and MiC-specific MEAL tools and methodologies, and support data collection and interpretation in learning routines, including the use of CVA account codes. External Influence, Relationships and Representation •Act as a key strategic advisor to Policy & Advocacy, Research & Innovation, and External Relations teams on advocacy campaigns and priority policy and practice shifts related to CVA & Mic programming •Responsible for identification, development, and maintenance of strategic relationships and global partnerships with relevant stakeholders (e.g. donors, UN agencies, NGOs, research and educational institutions, private sector actors) in the CVA & MiC spaces.  •Responsible for representing IRC in global CVA & MiC coordination mechanisms (e.g. CCD, CaLP, MiC CoP, etc).  Key Working Relationships  •Position Reports to: Senior Director, ERD TU, CRRD Technical Excellence •Member of ERD TU’s Leadership Team •Direct Reports: 1-2 Technical Specialists, 1-2 MIPs with other Global Practice Leads Key Internal Relationships:  •ERD TU Senior Management Team •ERD TU’s Deputy Director, Enabling Areas Leads (Research, MEAL, Policy & Advocacy) and other Global Practice Leads •ERD Regional Leadership team across 6 regions, and regional Technical Advisors •Policy Solutions, Advocacy Influence, and Systems Change Global Teams •CRRD Senior Management Team and Leadership Group Regional Leadership Teams •Global leaders in Heath, Education, Violence Prevention & Response, and Governance Units •Global HQ and AMU, EHAU, Airbel, IPP •Key External Relationships: INGO counterparts UN Agencies, Public and Private Donors, CVA networks Desired Experience and Skills  •Established or growing recognition as an expert, at regional or global level, with a minimum of 12+ years of progressive experience of designing, leading and implementing programs, with 7+ years in CVA and markets in crisis programming •Demonstrated experience leading programs in fragile/humanitarian settings and across the humanitarian development nexus. •Strong track record of driving uptake of evidence-based practice •Demonstrated experience in sectoral strategy design and planning •Experience with sectoral policy and advocacy efforts and campaigns for change (as relevant) •Excellent communication, influencing, and storytelling skills  •Excellent management and leadership skills including coaching, mentoring, and performance management •Demonstrated ability to identify and convert business development opportunities for self and staff  •Demonstrated ability to influence across a wide range of diverse stakeholders internally and externally •Demonstrated ability to shape the vision and agenda within the domain area they are working •Ability to work, manage, and meet deadlines in a fast-paced environment outstanding business acumen, critical thinking, problem solving and decision-making skills required •Superb inter-personal, written and verbal communication skills with ability to collaborate across countries, cultures, and departments  •Track record of scaled innovations preferred •Fluency in English required Arabic, French and/or Spanish also strongly preferred  •Ability to travel globally up to 25% of the time, occasionally on short notice Education: Master’s degree in social, economics or development studies and/or related fields or an equivalent professional experience background is required. Sound training on the use of data and research evidence for programmatic decisions and rigorous analytic skills are an advantage. Compensation: Posted pay ranges apply to UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. The deadline to apply for this role is October 1st, 2024. #LI-DNI Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures. We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead. Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager. 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