WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

JOB TITLE: IT Business Support Assistant
CONTRACT TYPE: Special Service Agreement, SSA level 4
UNIT/DIVISION: Information Technology
DUTY STATION: Bokh
DURATION: 3 months (initial)

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out system and equipment maintenance tasks, such as backup system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Work closely with UNHCR and CP/NRC to ensure the GDT functions properly
• Undertake basic monitoring and troubleshooting of server systems to ensure consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the correct application of technology.
• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
• Perform basic beta testing and support the rollout of new versions of centrally supported software to ensure the software is operational for WFP staff.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Performs other activities assigned by the supervisor.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education.

Experience: Four or more years of experience in technology development and implementation. Experience in the roll-out of technology solutions for the international humanitarian and development sector.

Knowledge & Skills:

• Solid technical background on digital and ICT. Strong problem-solving and analytical skills. Ability to prioritize and drive sound business decisions.
• Has experience resolving more complex technical issues.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Understand and follow the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
• Understand technical aspects of the job and apply them in a thorough and systematic manner to analyze customer’s technical issues and offer value-adding advice and/or solutions.

Language: Fluency in both oral and written communication in English and local language.

DEADLINE FOR APPLICATIONS

26 February 2024

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.