CALS Registrar Support Assistant-CALS Office of Academic Programs

   

CALS Registrar Support Assistant-CALS Office of Academic Programs

About the CALS Office of Academic Programs

A unit of the CALS Office of Academic Programs, the Office of Student Services assists in managing and coordinating academic programs associated with CALS degree programs. As a CALS Office of Student Services team member, the CALS Registrar Support Assistant performs a wide range of responsibilities related to student services, including academic resources, event scheduling, study abroad support, advising, records, and advocacy to CALS students, including supporting the mission to create, maintain, and protect the academic records of current and former students.

The Opportunity

In a team and service-oriented environment, the CALS Registrar Support Assistant will provide professional support to the CALS Registrar Team and CALS Inclusive Academic Advising Team. Reporting directly to the Sr. Assistant Registrar, this role will also involve backing up the front desk at least one day per week. The successful candidate will oversee and support various administrative functions related to event scheduling, electronic forms processing, test credit management, and more, while maintaining the highest levels of confidentiality and adherence to university and college policies.

Key Responsibilities:

• Manage event scheduling in 25Live!

• Process and manage electronic forms

• Oversee test credit and forbidden overlaps

• Serve as the communication manager for the Registrar Team

• Partner with the Assistant Registrar for Curriculum to manage special studies reporting and processing

• Manage Study Abroad/International record management

• Provide grading support and manage general petitions and minor management

• Assist with the commencement program coordination

• Maintain a clear understanding of university and college policies, FERPA guidelines, and compliance requirements

• Utilize technology platforms such as Outlook, People Soft, and Salesforce for effective support

Additional Responsibilities:

• Partner with the Assistant Director of Experiential Learning and Research Exploration to advise and assist with study abroad functions

• Process and manage course approval forms for study abroad programs

• Assist with transcript posting and answer general questions about abroad classes meeting college requirements

• Provide support for other specified duties related to study abroad initiatives

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement. This arrangement is subject to change at any time. Typical work hours are 8am-4:30pm Monday through Thursday and 8am-3:30pm on Fridays.   

What We Need

We are looking for a team member who is collaborative, has attention to detail, and is willing to learn and ask questions. Additionally, you will: 

• Hold a Bachelor’s degree or equivalent; 2 years but less than 4 years of experience or equivalent combination of education and experience. Experience related to student information systems, reporting, and degree audit.

• Have the aptitude to communicate with tact and diplomacy with a wide range of internal and external constituents.

• Demonstrate commitment to supporting diversity, equity, access, inclusion, and well-being.

• Be passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and well-being.

• Have excellent written, verbal, and interpersonal skills.

• Have excellent organizational skills and attention to detail; must work quickly and effectively under pressure and balance conflicting priorities.

• Demonstrate sound judgment, creativity, curiosity, and problem-solving skills.

• Work independently, collaborate effectively, take initiative, and follow through on responsibilities.

• Handle highly sensitive and confidential information with utmost discretion and integrity, maintaining FERPA compliance.

• Be familiar with systems and processes like Salesforce, Peoplesoft, and 25Live!

• Be proficiency with Microsoft Office and Outlook applications and student record systems (e.g., PeopleSoft, Salesforce)

• Be resourceful and receptive to new ideas and approaches.

• Have a willingness to work non-standard hours very occasionally

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include: 

• Knowledge of Cornell University.

• Experience with PeopleSoft and Salesforce

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role
  remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• This position is based in Ithaca, New York. Employees who work remotely may receive
  multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .

• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

• Cornell’s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program.

Visa Sponsorship is not available for this position.

   

Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information .

  

University Job Title:

Student Services Asst V

Job Family:

Student Services

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$26.25 – $30.46

Remote Option Availability:

Hybrid Remote

Company:

Contract College

Contact Name:

Jamie Doss

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-02-15