Camp and Community Services Officer (for Irbid area and to create rosters for all other areas)

Org. Setting and Reporting

Supervisor and Technical Guidance received:
The incumbent works under the overall supervision of Chief Area Office (CAO) on all administrative, managerial and technical matters, is a member of the Area Management Team and serves as Security and Safety focal point and Emergency Preparedness and Response focal point for the camp and surrounding community area. The post is an essential management layer in the Field organization structure and brings a comprehensive perspective to camp and surrounding community level issues that cut across a wide range of programme and support service functions. The Camp and Community Services Officer (CCSO) is expected to work closely with other UNRWA staff within the assigned camp and surrounding community area, including but not limited to, School Principals, Medical Officers, Social Workers, Protection & Neutrality staff and Environmental Health staff mainly in a role of facilitation, information sharing and problem-solving. He/she may take the lead in organizing meetings with camp and surrounding community committees/organizations on behalf of other UNRWA staff, provide information to residents in the assigned camp and surrounding community area on behalf of programmes, and/or serve as a focal point for complaints, suggestions and concerns.
Supervisees and Technical Guidance provided:
A team of General Service or equivalent Area Staff.

Responsibilities

• Under the supervision of CAO, represents the Agency at the camp level and the surrounding community area, as required; liaises with government authorities at the local level, including municipalities, local Internal Security Forces, local Army forces, as applicable, local refugee community representatives and humanitarian organizations and NGOs during briefings and meetings to ensure effective control and continuity of services including those related to solid waste collection in the camp and the surrounding community area as well as other issues of interest to the Agency; supports approved delegation visits to the camp and the surrounding community area, including when requested by the Director of Communications or the field director, organizing and briefing donors, journalists and other stakeholders and may randomly act as interpreter in such visits if required;
• Supports all programmes; organizes and participates in meetings with Area Programme Officers in the assigned camp and the surrounding community area on a regular basis to discuss problems and challenges and suggest plans and possible courses of action; coordinates with key staff, including but not limited to Area Programme Officers, Heads of installations in the camp and the surrounding community area and Social Workers, as well as local community representatives and NGOs to discuss issues of mutual concern, address problems and report to CAO accordingly; intervenes to find solutions for disputes among refugees including those related to solid waste collection issues; assists in and advises on the integration of programmes and support service activities; where necessary, takes corrective measures within his/her authority as outlined by her/his supervisor;
• Acts as Security and Safety focal point for the assigned camp and surrounding community area and identifies, analyses and timely reports to CAO and Field Security and Risk Management (FSRM) staff on risks and security incidents and issues affecting UNRWA personnel and installations; ensures that the Camp and Community Services Office has an evacuation plan and has basic safety equipment in place; consults with community leaders and other identified relevant actors and/or parties about appropriate community response(s) to security incidents involving Agency personnel, assets and/or installations, including reporting such incidents to the police on behalf of UNRWA where required and ensuring measures to prevent security incidents from re-occurring;
• Monitors the camp’s environment and the surrounding community area and identifies and timely reports to CAO on neutrality violations and protection issues affecting Palestine refugees; follows up to ensure such issues are adequately addressed by Programmes and/or other relevant Departments; in consultation with the CAO, supports and works with Protection and Neutrality (P&N) teams in gathering information, reporting protection and neutrality incidents in a timely manner, setting up meetings with beneficiaries, building relationships between the P&N teams and the community regarding protection and neutrality issues, and implementing and mainstreaming the Agency’s responses regarding protection and neutrality issues, as they arise in the assigned camp/community;
• Plans, directs and manages the activities of the Camp and Community Services Office and provides direct supervision to sanitation laborers and foremen at the camp level as well as guards as requested by Area Programme Officers and CAOs; ensures the implementation of Agency and Field dministrative issuances; establishes and implements monitoring and reporting mechanisms to systematically assess progress and quality of services and the achievement of results including guard force, social services; closely monitors attendance of school attendants who work inside the assigned camp and the surrounding community area and follows up on their work during school vacations; as a member of the Area Management Team, contributes to planning, operating and controlling administrative, finance, supply, distribution, transport, personnel, and building maintenance at the Area level;
• Responsible for effective communication within the assigned camp and surrounding community area; works with UNRWA programmes and communications department to disseminate information about relevant UNRWA programming and initiatives to residents and beneficiaries with a view to developing and executing appropriate public information interventions to increase/promote awareness, image and visibility of the Agency across the camp and surrounding community area; maintains Agency records, follows up and reports on petitions, claims and applications with beneficiaries, area office and other entities in the assigned camp and surrounding community area; maintains and updates lists of recipients of UNRWA services in the assigned camp and surrounding community; as applicable, provides eligibility and registration services to refugees living inside camp and surrounding community including collecting documents and issuing of registration cards and processes hospitalization transactions submitted by refugees;
• Act as Emergency Preparedness and Response focal point for the assigned camp and surrounding community area, and under the direction and supervision of CAO, manages the Agency’s emergency preparedness and response activities within the assigned camp and surrounding community area; contributes to various written outputs such as plans, concept of operations, standard operating procedures and situation reports;
• Performs other duties as may be assigned by the supervisor(s).

Competencies

• Strong management and facilitation skills;
• Proven ability to develop and lead teams, build consensus and facilitate change and solutions among both UNRWA and community stakeholders;
• Strong communication, coordination and negotiation skills;
• Ability to develop and maintain effective relationships and partnerships with internal and external stakeholders;
• Proven skills in applying participatory and client-focused approach;
• Effective planning and decision-making skills;
• Strong problem-solving and crisis management skills;
• Ability to effectively advocate and represent the interests of UNRWA with relevant stakeholders.

Education

• A university degree in business administration, law, development, human science or any related field.

Job – Specific Qualification

Not available.

Work Experience

• At least five years’ experience in humanitarian, community or social development, preferably with UN agencies or international NGOs. Proven understanding of humanitarian and political challenges facing Palestine refugees in the field of operations is required.

Languages

• Very good command of written and spoken English and Arabic.
Please list all languages that you know including your mother tongue and indicate your proficiency level from the drop-down list provided in the system considering the below:
If you possess a very good to excellent level of proficiency in English language, kindly indicate this as “Fluent” in your application.
If you possess a good level of proficiency in English language, kindly indicate this as “Confident” in your application.
If you possess a basic level of proficiency in English language, kindly indicate this as “Basic” in your application.

Assessment

During the assessment, the applications will be given preference based on the following desirable qualifications:
• Provided very good understanding of the context of Palestine refugees and UNRWA operations.
• Solid knowledge of camp conditions and refugee issues.
• Sound commitment to UNRWA’s Ethics and Values.
• Resident of the camp or neighboring area.
The shortlisted candidates will be afterwards evaluated based on:
• Technical Test
• Competency-based Interview

Special Notice

Contract Status:
Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.
Benefits:
Grade 15, Monthly Salary from JD 997.300 Fils. Other benefits include Provident Fund contribution (15.4% of basic salary paid by the Agency) & medical insurance. Dependency allowance is subject to eligibility.
Department/Office: Office of Field Director
Duty Station: Irbid area and to create rosters for all other areas.
Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
General Information:
•This vacancy notice is open to internal candidates and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply.
•The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded.
•Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs.
•Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.
•UNRWA encourages applications from qualified and experienced women.
•A roster may be created from the selection exercise, and that successful candidates may be appointed to the same post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment;
•Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate.
•Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism.
•For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade.
•Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
•The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.
•UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.
•The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.
•UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.
•Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered.
•Applications from Staff members who were recipients under the Early Voluntary Retirement
or Exceptional Voluntary Separation Schemes will not be considered.
•Applications from Internal candidates serving for less than one year in their current post will not be considered.
•The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality.
•A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS.
•UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.
At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.