Camp Operations Manager

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.

What You Will Do:

As Camp Operations Manager, you will assist in the coordination and administration of youth programs located in Prince William Forest Park, a National Park in northern Virginia. In the off-season, you will optimize operational logistics and expand the camp’s equitable outreach and enrollment efforts, while supporting campus operations during Environmental Science programs. You will work closely with other departments to ensure efficient operations and transitions between programs. In the summer, the Camp Administrator is a crucial member of the campus administrative team, leading Camp operational logistics, interacting with families, and supporting camp instructional staff.

This position is a seasonally hybrid position. During Environmental Science (ESCI) program seasons (fall, spring), you will work from campus a minimum of three days per week; During Camp program season (summer) you will be on campus 5 days per week. During the off-season (December-February), you will be able to work primarily from home.

The is a full-time position beginning September 1st, 2024. 

Your primary job will be to:

Camp Logistics/Campus Operations: Lead and manage camp logistics before and during program implementation

• Collaborate in the marketing of programs:
• Create and update camp outreach materials
• Represent and promote NatureBridge programs at community fairs and open house events.
• Keep the camp website up-to-date with current offerings and relevant information. 
• Work with the sales team to manage registration and logistics:
• Manage camp registration software
• Create group lists and maintain arrival and departure spreadsheets
• Build and maintain Active Network as the camp’s registration database for each new camp season. 

• Collaborate with campus leadership to ensure smooth day-to-day Camp operations.
• During Camp program season (summer) work from the PRWI campus 5 days per week; serving as Day Manager and supporting arrival and departure logistics for campers.
• Primary responder on the radio for staff and camper needs and concerns during Camp

Customer Relationships

• Prepare campers and guardians for their Camp experience.  
• Communicate with parents/guardians, collect registrations, answer questions, discuss confidential medical information, etc.
• Respond to camp emails and phone calls
• Provide direct customer service attention and troubleshooting; mediate conflicts and address complaints

General Responsibilities

• Serve as Day Manager (problem-solving, customer service, staff management, partner and vendor relations
• Provide essential support during programs and emergencies, including delegation and reporting.
• Work closely with all department leads to provide a seamless transition between Environmental Science and summer camp programs; Coordinate and optimize Camp’s seasonal calendar.
• Regularly review participant feedback data from campers and guardians; recommend and implement improvements
• Work with the Campus Risk Manager to implement and model excellent risk management practices and maintain a safe environment for our students and staff. 
• Manage a budget as assigned.
• Other duties as assigned.

Compensation:

• $43,000-54,000 annually
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Understanding of summer camp programming and logistics, and a dedication to creating positive camper experience.
• Demonstrated experience managing risk in the outdoors.
• Thorough, decisive, with strong analytical ability, and good judgment; excellent time management and record keeping skills; attention to detail essential.
• Excellent written and verbal communication skills in customer service and external communication; Demonstrated skills in speaking with parents/guardians about their camper’s needs.
• Flexible to changing demands; maintain respectful communication in an environment with conflicting priorities; experience working creatively with limited resources to achieve maximum impact.
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
• Able to work both independently and as a member of a team; willingness to be coached and open to feedback;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; 
• Proficiency with Google Suite, SalesForce, ActiveNet, and Adobe Acrobat are a plus.
• Fluency in a second language is a plus; Spanish-language ability is preferred.
• Ability to work flexible hours, including occasional evenings and weekends.
• Valid and current driver’s license necessary.
• Current Wilderness First Responder and CPR certification or willingness to obtain training after being hired.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• We are invested in supporting our staff through professional development & mentorship.