CAP Debt Centre Manager

Job Purpose

To support the objectives of Kendal & District Debt Centre through:

• The relief of poverty for people living in and around Kendal & District
• The advancement of educational initiatives for those living in and around Kendal & District, in all matters relating to the management of their personal finances and wellbeing:
• The advancement of the Christian faith, through care, compassion, and relevant and appropriate practical and spiritual support.

Principal Responsibilities

• Manage all elements of the Debt Centre, including, but not limited to:
  • volunteer recruitment and support;
  • caseload commencement, progression and review;
  • completion of administrative and reporting requirements;
  • promotion and publicity of services.
• Along with volunteers, plan and conduct home visits for clients, in order to explain clearly, and encourage participation in, the services offered by Kendal and District Debt Centre.
• With the support of Christians Against Poverty (CAP)’s central services, support the delivery of debt advice to clients through assessment of current financial situation, proposal of a budget and financial plan, and provision of support for budget achievement and plan completion.
• Promote a culture of safety in all activities, by adhering to UK Health and Safety legislation, and by developing, implementing and maintaining appropriate policies.
• Publicise Kendal and District Debt Centre in an inclusive way, ensuring that all clients are, and feel, valued, respected and supported.
• Develop and maintain links with relevant referral agencies and partner organisations, to provide the most appropriate support for clients.
• Explore appropriate opportunities to share the Christian faith that underpins the Debt Centre’s activities, including connecting to local churches, when in the best interests of clients.
• Develop the Debt Centre relationship with partner churches by encouraging their interest, prayerful support, volunteering, and financial support.
• Provide regular reports to Trustees on client interactions as well as achievement against the objectives of the Debt Centre Manager role.
• Promote the work of Kendal and District Debt Centre by a range of media, to increase awareness of, and support for, the objectives of the charity.

Essential requirements

• IT literacy, through proficiency in e-mail communication and the use of Microsoft Word and PowerPoint, or equivalent.
• Willingness to participate in essential training and undergo background checks*.
• Self-management and independent working skills, combined with the ability to operate collaboratively within a team.
• Confident communication skills.
• Demonstration of compassion to service users.
• Mobility, to attend home visits.
• Basic numeracy and finance skills (in-depth knowledge is not necessary).
• A practising Christian, committed to upholding and promoting the values and beliefs of the Christian faith in all aspects of the role*.

• Ability to promote services through social and other media, and to manage a website (or willingness to undertake training to achieve competency).

*  Enhanced UK Disclosure & Barring Service (DBS) check required.

** This is a General Occupational Requirement (GOR) under the UK Equality Act 2010.