Capacity Development Associate, Global Programmes

UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.

The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft.

Under the supervision of the Learning Analyst (P2), the Capacity Development Associate, Global Programmes supports the delivery of capacity development learning facilities workshops, United Nations Language Proficiency Examinations, UN Volunteer Coaching Initiatives, and other global programs, including procurement and administrative arrangements.  She/he works in close collaboration with staff members and managers across UNV as well as with the UN Secretariat, UN agencies hosting UN Volunteers, external vendors and consultants. She/he supports UN Volunteers globally with regard to their development and promotes a client-oriented service environment as well as innovative approaches to achieving results.

Duties and Responsibilities

Coordinate the delivery of Capacity Development Learning Facility (CDLF) workshops

• Support the preparation of annual needs assessments and compile global CDLF calendar;
• Coordinate with UNV Regional Offices and Field Units to identify priority countries for CDLF workshops.
• Support Field Units in preparing CDLF proposals, guiding plan and delivery;
• Support participants, trainers and consultants to facilitate their involvement before, during and after onsite and online learning events;
• Communicate with external consultants and service providers to plan and support the delivery of training activities, advisory services and other capacity development projects;
• Independently research, compile and assess information, trends and materials for the implementation of new and innovative learning technologies, special training needs, and enhancement of existing processes;
• Support the preparation of briefing materials for participants and trainers;
• Support the recruitment of external trainers and facilitators from a pre-approved pool of facilitators;
• Draft workshop and training invitations, logistical notes and related materials.
• Serve as first point of contact for UN Volunteers to provide support, guidance and advice on CDLF workshops.
• Serve as travel processor for CDLF workshops, reviewing and approving travel plans for assigned workshops.

Coordination of UN Language Proficiency Examinations (UNLPE) for UN Volunteers 

• Coordinate with UN Secretariat on UNLPE calendar and registration process;
• Communicate launch of UNLPE to all eligible serving UN Volunteers, providing step-by-step guidance and responding to queries;
• Verify submitted documents to assess eligibility and approve requests of UN Volunteers meeting the set criteria;
• Finalize the UNLPE endorsement list and applicable registration fee to be paid by UNV and arrange for payment;
• Follow up with UN Volunteers to ensure participation or withdrawal from UNLPE.

Support the delivery of UN Volunteers coaching initiative

• Liaise with potential coaches to assess and approve their eligibility;
• Design and update guides and FAQs for coaches and UN Volunteers on using the coaching platform
• Work closely with the Moodle developer to ensure up to date platform functionality, improving user experience and interface;
• Respond to incoming queries from coaches and UN Volunteers within set KPIs;
• Analyze users reports to identify trends and insights, recommending data-driven improvements.

 Administration and logistics

• Draft terms of reference, scope of work and business requirements documents for the global programmes procurement activities;
• Prepare, carry out and compile evaluations of global programmes activities to produce statistics and reports;
• Forecast, monitor, and produce reports on the UNV’s global programmes budgets and expenditures, process payments and invoices, and perform the corresponding functions in the ERP system;
• Share innovative practices and knowledge in capacity development and learning within HRS and across UNV;
• Support the team’s day-to-day operations, administration, communication and client service.
• Support regular enrollment process of UN Volunteers to online learning programmes and platforms;
• Support in the preparation and conduction of evaluation surveys, analysis of survey data and qualitative feedback and preparation of evaluation reports.
• Monitor expenditures related to learning programmes, and gather and review supporting documents for payment.

Required Skills and Experience

Education:

• Secondary education, with specialized certification in a field related to learning, human resources, psychology or another relevant field;
• University degree (Bachelor’s degree) will be given due consideration, but it is not a requirement.

Experience:

• A minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of work experience in learning, human resource or project management, of which at least two years should be in the area of administrative experience;
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.);
• Experience in working with web based HR or talent management systems is highly desirable;
• Working experience with volunteers is an asset;
• Experience in research is desirable;
• Experience in working with online or cloud-based learning solutions or collaboration tools is an asset.
• Fluency in English;
• Working knowledge of another official UN language is an asset.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/21956