Job description
ABOUT WAYSIDE CHAPEL
Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.
THE ROLE
Wayside is recognised for our low-barrier model of care and our Community Services Workers are responsible for providing direct care to support our diverse and vulnerable community, in line with the Wayside mission and values. The Care Coordinator is responsible for proactively supporting and empowering visitors to identify and work towards achieving their personal goals. Your role will not be easy; however, this is a fulfilling, rewarding opportunity to play a key role in supporting and nurturing members of Wayside’s community.
KEY RESPONSIBILITIES:
- Build rapport with visitors and identify presenting needs
- Conduct initial assessments, identify goals with regard for visitor strengths, and develop care plans to improve visitor wellbeing
- Assist visitors to make informed decisions by providing options and reasonable advice with consideration of the presenting circumstances of the visitor
- Coordinate care for visitors which may include liaising with multiple social, health, housing, financial and legal services, making appropriate referrals and advocating for optimal outcomes;
- Participate in interagency meetings when required and ensure Wayside offers a consistent and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers
- Facilitate, co-facilitate, and participate in psychoeducation groups using soft skills such as managing group dynamics, and hard skills such as collecting and collating feedback for the purpose of evaluating groups and contributing to continuous improvement
- Participate in the general day to day activity of the Women’s Drop In Space, up to and including making general conversation with visitors, identifying and mitigating potential risk. Identifying the Care Coordination needs of the visitors within the community context, use soft skills to contain disclosures in the open space to ensure containment for visitors. Ensure appropriate referrals are made in a timely manner, particularly when high risk domestic violence is disclosed.
- Develop and maintain detailed visitor files including needs assessments, care plans, brokerage and case notes;
- Ensure all reports and administrative tasks are completed to a professional standard;
ABOUT YOU:
- Undergraduate qualifications in Social Work/other relevant disciplines or substantial experience working in Community Services;
- Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, mental health, alcohol and other drugs);
- Knowledge of and ability to operate with regard to trauma informed principles;
- High level interpersonal communication and problem-solving skills;
- Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture;
- Understanding of community-based model of care and commitment to the mission, vision and values of Wayside.
WHAT’S IN IT FOR YOU?
- $15,900 of your annual salary tax free through generous NFP salary packaging.
- Paid Cultural and Ceremonial Leave.
- Comprehensive Employee Assistance Program access
- 5 weeks annual leave
Due to the nature of the Women’s Space, to be a female is a genuine requirement for this role, this includes those who identify as non-binary or anyone who identifies as a female. Please refer to this section for any clarification required – 126A of the Anti-Discrimination act 1977 (NSW). If this is a role that has peaked your interest please apply now with your CV and a detailed Cover Letter describing why you are aligned to the women’s space and Wayside Chapel.