Case Management Caseworker

The Opportunity – Case Management Caseworker (For Nationals Based in Gaza)

Post location: Gaza Area Office.

Contract Duration and Level of Effort: until End of March 2025 with possible extension.

***Due to the urgency to fill this role, applications will be reviewed on a rolling basis. Kindly note that the position might be filled before the vacancy announcement is closed; therefore, early applications are encouraged.***

***This role will be contingent upon securing available funds, and we might use this vacancy to fill more than one post.***

ROLE PURPOSE:

As a member of the Child Protection Team, and under the direct supervision of the Case Management Specialist -Case Management Supervisor, the Case Management Caseworker will work to promote and provide child protection services to girls and boys exposed to risks against their survival, safety, and well-being. She/he will be responsible for supporting the implementation of essential child protection case management system in emergency-affected locations, which includes duties as strengthening of community-based mechanisms and coordination structures for early identification of children at risk.

The Case Management Caseworker will contribute to develop adequate child protection system strengthening with efficient case management procedures in place that are handleable, timely, and in line with child protection minimum standards in humanitarian action. The Case Management Caseworker will spend most of the time in the field. Duties include direct provision of services that respond to and mitigate critical risks against children. Correspondingly the Case Management Caseworker will provide ongoing coaching and mentoring of partners organization caseworkers as well as reinforce improved coordination among case management and child protection counterparts in the field.

SCOPE OF ROLE:

Reports to: Case Management Supervisor

Staff reporting to this post: None

KEY AREAS OF ACCOUNTABILITY:

• Implementation of the case management process and system in allocated operational locations, based on weekly and monthly plans.
• Individually manage cases, based on established work procedures and protocols.
• Make sure that identified children exposed to high levels of risk to their lives and safety are reported immediately to the Case Management Supervisor, for provision of necessary services (including Children at risk of violence, abuse, neglect, and exploitation).
• Together with the Case Management Supervisor, the Caseworker will set up and regularly update map services to which children and families can be referred and support the establishment of functional referral pathways.
• The Case Management Caseworker will have full duties of identification of cases, consent procedures, full assessment, documentation, referral (to relevant services), and follow-up of at-risk children and families.
• Under the supervision of the Case Management Supervisor, the caseworker must ensure that the development of case plans for each registered child is in place, and implementation is effectively carried out.
• Review the follow-up of cases together with the Case Management Supervisor, to ensure all cases are managed within acceptable timelines and capacity and according to the case plan.
• Make sure that confidentiality, ethical guidelines, Information management protocol, and CM SOP are followed when handling all cases.
• Ensure that files, registers, and data on children are used appropriately and correctly, and are properly documented and secured. Case Management caseworker is responsible for making sure that all files are safety-copied, kept safely, and updated in the central office.
• Collate data and submit case management reports on a weekly basis to the Case Management Supervisor on identified and registered cases as well as child protection needs and services.
• Feed into weekly, monthly, progress, and other reports including documentation of best practice, learning, and case studies, as required by the Case Management Supervisor.
• The case worker, along with the case management supervisor and case management specialist, will provide direct support to partner staff, offer training to enhance their skills, and act as a mentor in the field to improve coordination and efficiency in child protection case management.
• Work in close collaboration with the child protection team to strengthen the child protection community awareness and safe referral mechanisms, to support early identification of children at risk, and mitigate risks by providing safety messages (including participating in awareness community-based campaigns).
• Contribute to training in the technical field of child protection case management in emergencies, under the lead of the Case Management Supervisor and Case Management Specialist.
• Share information on field-level successes and challenges with the Child Protection Technical advisor. Ensure that major challenges are flagged early and addressed appropriately.
• Facilitate, collect, and report information regarding the overall situation of child protection risks in Save the Children operational areas.
• Support the Case Management Supervisor in the preparation of all procurement and administrative documents required for case management implementation.
• In agreement with the Case Management Supervisor and case management specialist, perform other required duties within reason (in line with your skills and experience)

In order to be successful, you will bring/have:

QUALIFICATIONS

• University degree in psychological, medical or social work, social sciences or other relevant field

EXPERIENCE AND SKILLS

Essential:

• Experience preferably in working with case management procedures, humanitarian work, working with vulnerable and at-risk children, caregivers, communities, and individuals.
• Experience and/or understanding of child protection in emergencies, ways to provide child-friendly counselling and familiarity with humanitarian principles as well as the Convention on the Rights of the Child.
• Strong interpersonal communication skills, and capacity to adapt and sensitize language to cultural context when speaking to adults as well as children.
• Proficiency in computer use including Microsoft Office and basic Excel.
• Flexibility and willingness to change work practices and hours and spend time in the field, sometimes in difficult conditions and with limited resources
• Good knowledge of the Gaza area and fieldwork, as well as familiarity with working conditions in emergency situations.

We offer a competitive package in the context of the sector**. This role is offered on the basis of national terms and conditions.**