Responsible to:- Project Manager
Place: Kakuma Refugee Camp (Non-family duty station)
Starting date: 17th February 2025
Closing date for applications: 22nd January 2025 (Due to the urgency of the position applications will be reviewed on a rolling basis)
THE ORGANIZATION
“Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity”
Handicap International Federation operating name Humanity & Inclusion (HI) is an independent and impartial aid and development organization with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights. Currently the organization is in 60 countries, 22 are in the African continent with over 200 projects globally
For further information about the association: www.hi.org.
JOB CONTEXT:
HI has been present in Kenya since 1992 and is part of the East African Regional Program, including Rwanda and Uganda. The Kenya operations include Health and Rehabilitation, Social and Economic Inclusion, Inclusive Education, Protection, and Inclusive Humanitarian Action. Projects are within the Dadaab Refugee Camp and host communities in Garissa Region, Kakuma Refugee Camp & Kalobeyei Settlement Scheme, Turkana West Region, and greater Nairobi.
The project “Support for Persons with Specific Needs in Kakuma and Kalobeyei” aims to enhance the inclusion, participation, and accessibility of forcibly displaced persons (FDPs), including persons with disabilities, older persons, and other vulnerable groups. The initiative focuses on improving access to learning, employment opportunities, quality rehabilitation, mental health and psychosocial support (MHPSS) services, and assistive devices.
Reporting to the Project Manager, The Case Officer will provide Inclusive Case Management and oversee daily activities related to this role. He/She will conduct field visits to meet with persons of concern within the community, identify the most vulnerable individuals in need of internal and/or external services, and safely assess their situations. These assessments will facilitate internal referrals for rehabilitation, psychosocial support, inclusive case management, or external referrals to other specialized services.
In addition, the Case Officer will collaborate with other team members and the MEAL team to update and maintain case documentation and files in adherence with HI’s data management protocols. They will also participate in case conferences to ensure timely and quality follow-up of beneficiary cases. Case Officers will directly assess beneficiaries referred by UNHCR, partners, or those identified in the Community, ensuring all procedures are followed effectively.
YOUR MISSION:
Roles/Responsibilities
Key Role:
- The Case Officer provide Inclusive Case management and oversees daily activities related to this.
- Conduct field to meet with persons of concern within the community and identify the most vulnerable people in need of internal and/or external services;
- Safely assess persons of concern to conduct internal referrals for rehabilitation, PSS, inclusive CM or external referrals to other specialized services;
- Collaborate with other team members and the MEAL team to update and maintain case documentation and files in adherence with HI’s data management protocols;
- Participate in case conferences to ensure timely and quality follow up of beneficiary cases.
- The Case officer assesses beneficiaries directly as referred to by UNHCR, partners and identified by Community workers ensuring all procedures are followed.
Responsibility 1: Support the Project Manager in planning and field coordination of project activities, especially in the area of case management and protection, with internal and external stakeholders. 15%
- Participate in the weekly or monthly HI activity planning meetings including case management meetings.
- Develop daily, weekly, and monthly field activity plans
- Participate in field activities with the project team
- Implement field activities in collaboration with other consortium partners respecting the referral pathway
- Identify and network with external service providers to reinforce referral mechanisms;
- Identify different referral points and processes within the settlement and host communities
- Participate in service and partner mapping to coordinate and refer cases within and outside the refugee camp.
- Contribute to preparing annual international celebration calendars with the team and partners.
- Coordinate and promote synergies of HI rehabilitation workers and those of other partners for smooth implementation of activities and better teamwork at the community level, including awareness raising on appropriate assistive products
- Establish and maintain positive and efficient relations with target beneficiaries, community members, and all the other actors operating in the camp;
- Participate in protection and/or coordination meetings with other stakeholders upon request of the Project Manager ( (Child Protection, Health, GBV, Shelter, WASH, and Youth Protection)
Responsibility 2: Implement, facilitate, and follow up project activities especially with regards to case management and protection following the project implementation plan – 75%
- Conduct a holistic assessment of Persons (children, persons with disabilities, elderly and Single HH) identified by the project Staff and referrals from UNHCR and other partners in need of protection support.
- Organize the lists of identified supported persons, coming from community resource people, community structures and institutions, external referrals received and direct identification.
- Act as caseworker:
- Assess the basic and specific needs of the beneficiaries, their caregivers and their families, giving particular attention to any protection concerns.
- Develop a case management profile of the child/caregiver according to the situation and determine needs and goals, and intervention (Person-centered approach) in collaboration with the beneficiary, his/her caregiver/family and the project technical team.
- Develop an individual/familial case action plan according to the needs and limits of the project design
- Fill approved assessment forms and referral forms as needed
- Organize regular case follow-up and update case follow-up forms according to documentation guidelines
- Identify needs for referrals to other relevant stakeholders and monitor referrals conducted in coordination with the other project staff.
- Recognize emergency situations or situations that need immediate medical care or protection measures and react in consequence making efforts to ensure that beneficiaries receive the appropriate services.
- Discharge individuals according to agreed discharge criteria
- Coordinate an Inclusive case management plan including individual, treatment, and maintaining ongoing contact with relevant actors’ link to the child/caregiver’s needs based on the plan of action
- Link with different stakeholders in the community and participate in relevant coordination meetings in the settlement (in coordination with the project team)
- Manage and implement activities to prevent and respond to children violence and gender-based violence
Responsibility 3: Contribute to HI project quality standards – 10%
- Support documentation and sharing of impact/success stories and best practices to promote
- Implementation of ICM services, Data entry and documentation of the cases in line with HI ICM standard operating procedures and guidelines such as CP / GBV minimum standards;
- Ensure cases are documented safely through mobile data and other data collection methodologies;
- Adhere to HI’s data protection and confidentiality protocols;
- Responsible for archiving case records and files with guidance from the Protection technical unit and MEAL team.
- Contribute to monthly, quarterly and annual technical reports on ICM / protection related progress , indicators and data.
- Produce weekly activity reports and contribute to the development of project reports using HI templates, reporting any specific problem that jeopardize the activities and suggest solutions.
- Prepare and submit monthly case report to the Project Supervisor and Project Manager
- Participate in the data collection and reporting process by ensuring tools are used correctly Participate in the project’s overall implementation and achieving objectives, anticipating any responsibilities assigned by the Project Manager and the Technical team.
- Ensure compliance with HI values, MHPSS/ Protection technical standards and Code of Conduct;
- Ensure PSEA and Child Safeguarding standards are upheld. Respect and promote HI’s Policies and report to your line manager any non-respect of HI’s policies among the teams or other actors. Report any incident or act that causes any harm to beneficiary or to others
- Respect HI mandatory cross cutting approaches such as DGA , conflict sensitivity and protection mainstreaming principles
YOUR PROFILE :
Educational background and experience
- Bachelor’s degree in Social Work from a recognized institution
- At least three (3) years of experience as a social worker in the humanitarian and refugee context
- Prior experience with INGO working on CP or GBV is an added advantage
- Prior experience as a caseworker providing CP / GBV case management
- Prior experience on child protection and/or gender-based violence activities with NGOS
Technical Competencies
- Knowledge of Case Management
- Aware of existing inequalities and social obstacles faced by persons with disability , elderlies and single HH
- Knowledge of International case management protocols such as the CP CM minimum standards
- Knowledge of Kenya Refugee Response Framework
- Knowledge of CP / GBV disability law/policies in Kenya
- Knowledge of the UNCRPD and IASC guidelines on Disability Inclusion and GBV integrated
- Good knowledge of international core standards and guidelines related to protection in humanitarian settings
Cross-Cutting Skills
- Effective communications with a wide range of people, including parents and children with disabilities and their service providers
- Develop an enabling relationship, promoting the self-determination of the supported person
- Problem-Solving
- Interpersonal skills
- Facilitation skills
- Mentoring and coaching
- Promote gender equality and disability inclusion
- Good English written and oral skills
Computer Skills
- Computer knowledge (MS office package
Language skills
- English and Kiswahili
How to apply
If you feel you are the right candidate for this position, kindly send your application along with an up-to-date CV by email to :- jobs.kenya@hi.org The email subject line should be marked: “ Case Officer – Kakuma, Kenya ”. Please do not send your academic and other testimonials they will be requested at a later stage.
All HI staff must adhere to the values and principles outlined in the Code of Conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.
Humanity & Inclusion is an Equal Opportunity Employer – Females and Persons with Disabilities are encouraged to apply