Case manager

Case Management:

• Conduct assessments to identify the needs of individuals and families requiring PSS and MHPSS services.
• Develop individualized care plans in collaboration with clients, addressing their specific needs and goals.
• Monitor and review care plans regularly, adjusting them as necessary based on client progress and changing needs.
• Maintain accurate and up-to-date case files and documentation.

 Service Coordination:

• Coordinate with MHPSS Coordinators, Outreach Mobile Workers, PSS Facilitators, Psychotherapists, and Psychiatrist Doctors to ensure integrated service delivery.
• Facilitate referrals to appropriate internal and external services, including health, education, and legal assistance.
• Follow up on referrals to ensure clients receive necessary services.

Client Support:

• Provide emotional support and counseling to clients, helping them cope with trauma, stress, and other mental health challenges.
• Conduct regular follow-up sessions with clients to provide ongoing support and address any emerging issues.
• Educate clients and their families about mental health and psychosocial issues, promoting understanding and reducing stigma.

 Community Engagement:

• Conduct outreach activities to identify individuals in need of support and to raise awareness about available services.
• Build and maintain relationships with community leaders and other stakeholders to enhance service delivery and community support.
• Participate in community meetings and events to promote the work of the MHPSS center and gather feedback from the community.

 Reporting and Documentation:

• Prepare regular reports on case management activities, client progress, and service delivery outcomes.
• Maintain confidentiality and ensure data protection standards are upheld in all documentation and reporting.

1. Education:

• Bachelor’s degree in social work, Psychology, Counseling, or a related field. A master’s degree is preferred.

• Minimum of 3 years of experience in case management or social work, preferably in a humanitarian or development context.
• Experience working with individuals affected by conflict, trauma, or displacement is highly desirable.

• Strong interpersonal and communication skills.
• Ability to work effectively in a multidisciplinary team.
• Excellent organizational and time management skills.
• Proficiency in using case management software and tools.
• Fluency in Arabic is required; proficiency in English is an asset.

• Empathy and sensitivity to the needs of vulnerable populations.
• Ability to maintain confidentiality and handle sensitive information.
• Strong ethical standards and commitment to humanitarian principles.

If you are passionate about making a positive impact and have the required experience, we invite you to apply.

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience, as well as three professional references to: [email protected] by August 15, 2024. 

**CVs without the subject line ” Case manager” will not be considered.

The application CVs will be on a rolling basis.

Links to CVs will not be taken into consideration.

 Only shortlisted candidates will be contacted.