Case Manager

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

ONCALL Group Australia takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

We are seeking a passionate and experienced Case Manager to join our team! In this role, you will collaborate closely with ONCALL team members to assess, monitor, and review client needs, ensuring that best practice approaches are delivered.

Key responsibilities:

• Work effectively with clients, their families, and other stakeholders to deliver high-quality, person-centred care.
• Attend and participate in case conferences, employee, and stakeholder meetings, documenting outcomes and complete actions within specified timeframes.
• Maintain accurate and timely records in compliance with policies and procedures.
• Develop care plans and agreements in collaboration with clients and stakeholders.
• Prepare support letters and recommendations for clients for governing body reviews.
• Monitor and evaluate service delivery through quality improvement measures.
• Manage client issues and respond to feedback effectively.
• Provide holistic and individualised case management within a person-centred framework.

From you, we need:

• Tertiary qualification in Nursing, Allied Health, Disability or a related field preferred.
• Experience in the disability or health sector, with an understanding of the challenges faced by people with disabilities and their families.
• Sound knowledge of the NDIS scheme, including standards, policies, and procedures.
• Proven experience in planning, case management, and coordination of services for individuals with complex needs.

What we can offer you:

• A competitive salary
• Monthly celebrations to acknowledge the work ONCALL does
• Birthday leave
• Access to our Employee Assistance Program
• Work from home flexibility, one day a week.

Sound Interesting?

Apply Now as this opportunity won’t last! We will be reviewing resumes as they are received. We are so proud of the work we do- and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.