Case Manager

Are you passionate about supporting your community?

About the role

We are seeking a dedicated Case Manager for our St Kilda Contact Centre! You will provide a high-quality response to clients with complex needs in housing crisis who present at the St Kilda Contact Centre, Access Health and Housing Entry points who require assistance with housing and support plans.

Responsibilities include

• Provide intensive, housing focused, short term, case management support to clients
• Develop and review individualised case plans with clients and assist them to implement strategies to achieve their goals by building on their strengths
• Initiate contact with clients using flexible engagement strategies to build positive relationships that support self-determination and achieve their case plan goals
• Deliver a high-quality service by maintaining constructive and supportive relationships with clients by working within Person- Centred, Strengths Based and Trauma-Informed models of care
• Facilitate client access to community resources and services, work collaboratively with allied health services to achieve an inclusive and coordinated response to client needs

This is a permanent full-time position, based in St Kilda, VIC. Salary and conditions are in accordance with SCHADS Award Level 5.

You will have

• Tertiary qualification in Social Work or a related discipline (considered desirable)
• Experience working in the Homelessness sector and community services
• Understanding of the Victorian Homelessness and Housing service system, including legislative requirements
• A strong ability to respond to the needs of individuals experiencing housing, homelessness and/or tenancy issues
• Knowledge of the housing sector including role, tenancy law and legislation
• Ability to work effectively with individuals in a case management process, reviewing case plans and provide strength-based support to assist individuals, families
• A high level of personal initiative and motivation and acts in a decisive way
• High level of administration skills
• Current Australian Driver’s License (required)
• Disclosure of pre-existing health conditions that may impact on fulfilling position requirements

Benefits of working at The Salvation Army

• We offer our eligible employees NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program – Independent confidential counselling service
• Discounted health and fitness programs through Fitness Passport
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Enquiries only. If you require a copy of the Position Description please contact – Program Manager Stephen Watson at [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

About Us

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

How to Apply

If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.