Case Manager

About Women Empowerment Organization (WEO):

The Women Empowerment Organization (WEO) is an Iraqi national NGO committed to promoting equal rights for women to ensure their active role in the Iraqi community. Established in Erbil in 2004, WEO has collaborated with various international partners, including UN agencies and the EU, to implement programs that enhance women’s social, economic, and cultural participation. WEO also works to prevent and respond to VAWG by providing survivors with social, economic, psychological, and legal assistance while advocating for stronger legal protections for women.

WEO, in partnership with the International Rescue Committee (IRC), is implementing the project “Improving Safety and Economic Opportunities for Vulnerable IDPs and Returnees in Iraq,” which focuses on improving service access and socio-economic opportunities for Iraqi IDPs, returnees, and host communities.

Job Summary:

Under the direct supervision of the WPE Team Leader and overall supervision of the Program Coordinator, the Case Manager will be responsible for providing direct support to survivors through case management services, including psychosocial support, safety planning, and referral to specialized services. The Case Manager will work closely with relevant stakeholders to strengthen coordination mechanisms, ensure the security and confidentiality of cases, and enhance community-based referral pathways. In addition to direct service delivery, the Case Manager will maintain accurate records and provide timely reports on the cases handled.

Key Responsibilities:

• Provide professional management of violence cases, ensuring confidentiality and security.
• Deliver psychosocial support to survivors and their families.
• Conduct risk assessments and develop safety plans tailored to individual needs.
• Volunteer for activities as required within the scope of the project.
• Collaborate with relevant actors and actively participate in working groups or sub-clusters.
• Represent WEO/IRC in protection and coordination meetings.
• Develop and maintain referral pathways and mechanisms with partners and community stakeholders.
• Coordinate with shelters and governmental institutions.

Required Qualifications and Skills:

• Degree in Social Work, Public Health, or a related field.
• Prior experience in case management is essential.
• Experience working in emergencies and conflict settings is highly desirable.
• Strong knowledge of VAWG programming standards and coordination mechanisms.
• Excellent decision-making and problem-solving skills.
• Highly flexible, with the ability to work under pressure and in challenging environments.
• Strong communication skills, both verbal and written, and ability to work effectively in a team.
• Proficiency in MS Word, MS Excel, and MS PowerPoint; additional computer skills are an asset.
• Fluency in Arabic is required; knowledge of English is an advantage.

How to Apply:

• Please send your CV to ([email protected])
• Please state the job title in the subject line: (Case Manager – Qaim).
• CVs in the form of images, screenshots, or links will not be accepted.
• Only shortlisted candidates will be contacted.
• Applications past the expiration date of the advertisement will not be considered.