JOB DESCRIPTION

• Permanent Full Time Contract
• $90,188 + super + NFP salary packaging benefits
• Location: Katherine NT 0850
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

The Tenancy Support Program in Katherine provides vital case management services to individuals and families at risk of homelessness or struggling to maintain their tenancy. The program supports clients identified by Territory Housing as they transition from homelessness or unstable housing to public housing, with intensive case management and up to 12 months of ongoing support.

As one of our amazing Tenancy Support Case Managers, you will maintain a caseload of clients with complex and dynamic needs, while working in close collaboration with Territory Housing and local service providers. This is an on-site position, requiring strong advocacy, cultural awareness, and practical tenancy support to ensure clients can build the skills and confidence to sustain long-term housing.

You will also provide weekly emergency relief in partnership with a local service, conducting needs assessments and assisting clients with essential provisions. The role requires initiative, sound judgment, and a high degree of confidentiality and sensitivity while maintaining accurate records in line with privacy and security standards.

Your Key Responsibilities

• Develop and implement culturally appropriate, strengths-based case management plans tailored to individual client needs.
• Provide person-centred case management and conduct regular reviews to monitor progress against case plans.
• Advocate strongly for clients with Territory Housing and other stakeholders to support sustainable tenancy outcomes.
• Provide practical tenancy support, including assisting with property care, light cleaning, and facilitating rubbish removal when required.
• Maintain accurate client records, reports, and data entry in accordance with program and organisational requirements.
• Build and sustain collaborative relationships with external agencies, attending community meetings and networks to strengthen service delivery.
• Provide weekly emergency relief services, including needs assessments and provision of essential support items.
• Attend and actively participate in local network meetings to strengthen collaborative partnerships with government and non-government organisations.

Requirements for Success

• Strong understanding of Aboriginal cultural systems and protocols and the ability to deliver culturally safe and responsive services.
• Relevant qualification in Community Services, AOD, Mental Health, Housing & Tenancy, or Social Sciences (degree, diploma, or equivalent experience).
• Minimum 12 months’ experience delivering case management with clients presenting complex needs.
• Strong understanding of housing and tenancy issues, particularly those impacting people at risk of homelessness.
• Experience working respectfully with Aboriginal and Torres Strait Islander peoples, with knowledge of cultural systems and protocols.
• Proven ability to manage a high-volume caseload, prioritise competing demands, and maintain professional boundaries.
• Excellent organisational, written, and verbal communication skills, with proficiency in Microsoft Office and client record management systems.
• Ability to work both independently and collaboratively as part of a team, with a professional, client-focused approach.
• A valid Northern Territory Driver”s Licence and the ability to provide outreach and transport support for clients.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Remote Location Benefits include:
  • Additional $300 each year to help with cost of living in a remote area
  • Access to up to 3 additional days Personal/carers leave each year (non-accruing)

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you