Case Manager / center Manager

Hope Makers Organization for Women is a local, women-led organization that seeks to support Yezidi women and the Yezidi community in Sinjar. Established in 2016, HMOW has a history of providing Mental Health Support and Suicide Prevention services among other services that seek to support the community to build resilience and to recover.

Since the beginning of HMOW inception, its main goal was to support women and girls who are survivors of ISIS and survivors of gender-based violence in general, it focused mainly on providing safe spaces for them to be able to know themselves and overcome all that they faced through women’s help to each other and through several psychological activities.

Hope Makers organization for Women works to improve the psychological conditions of women and reintegrate them into society so that they are decision makers and can dream again and create a better future.

Our vision is to create safe community for women and girls of different categories and combat Gender based violence and discrimination against women and girls.

Our Mission raise awareness and knowledge about Gender based violence concept to reach the gender equality between both gender

Overall purpose 

The center Manager supports the Project Manager in the overall management of the logistics activities in Sinjar and Duhok. They also work with the HR Manager in being the security focal point for the team. The Center Manager will also prepare and organize movement plans for the drivers. She guarantees specifically the good management of the resources (Fleet and Premises).

Role and Responsibilities
• Supervise and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions;
• Monitor timescales for response, decision-making and follow-up through the internal case management platform and according to priority of case to ensure timely and appropriate support;
• Monitor the documentation of cases through regular review of files and case management platform and provide feedback to Case Workers;
• Manage Activities & supervise on Staff at center.
• Manage all procurement process with financial documents.
• Conduct case management intake interviews with survivors / those at risk of GBV identified by the team during outreach work or referred by other agencies and open a case if vulnerability criteria are met.
• Carry out comprehensive assessments for each case after receiving their consent and consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.
• Develop a tailored case plan together with the survivor, based on needs identified during the assessment.
• Refer the survivor to appropriate services and when considered necessary directly accompany them to different service providers.
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols.
• Weekly document each case on the internal case management platform and ensure that any progress on the action plan and any significant change in a client’s psychosocial well-being and overall situation is timely and duly recorded.
• Ensure the proper and safe filing and archiving of case management files to maintain data confidentiality.
• Close a case when the objectives in the case plan are met and no further needs were identified.
• Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles.
• Participate in internal case management meetings and bring to the immediate attention any case of special/emergency needs to the supervising Case Manager.
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing.
• Identify and report gaps in the availability of services and quality of service provision for clients in the target areas.
• Effective Of Documentation & attendance sheet for Beneficiaries.
• Supervise on the training courses & Process.
• Follow all health and safety regulations

Professional experience

• At least 2 year of relevant experience

Knowledge and skills

• Strong relationships and communications skills.
• Strong organizational and prioritization skills.
• Independence and ability to take initiative.
• Sense of responsibility.
• Management skills with capacity to delegate and supervise.
• Analysis skills.

Languages

• Arabic
• Kurdish

Software

• MS office
• KOBO

Inerested candidate Can submit there CV r to : 

• [email protected]
• the Sub of the mail (Case Manager)  
• the DOCS have to be submitted As PDF

Deadline is : 05-6-2024.