Case Manager (Pending Donor Approval)

The Iraqi Institution for Development (IID) is an independent, non-profit organization working in development, peacebuilding, and humanitarian response across Iraq. IID focuses on supporting vulnerable communities through integrated programs in livelihoods, MHPSS, and social cohesion.

About the Position

IID is seeking qualified, motivated Case Managers (Pending Donor Approval) to support the delivery of case management services to vulnerable individuals and families. The role focuses on identifying needs, providing support, and ensuring proper referrals to appropriate services.

Key Responsibilities

• Report directly to the MHPSS Technical Specialist (Line Manager) and provide regular updates on cases and progress
• Identify and assess vulnerable individuals and families in need of support
• Develop and manage individual case plans based on assessed needs
• Provide direct psychosocial support and follow-up services
• Ensure proper documentation and case file management
• Maintain confidentiality and ethical handling of sensitive information
• Coordinate referrals to specialized services (health, legal, protection, etc.)
• Follow up on referred cases to ensure service delivery
• Work closely with MHPSS facilitators and field teams
• Conduct home visits and field follow-ups when required
• Participate in case review meetings and supervision sessions
• Support data collection and reporting in coordination with the M&E team
• Ensure adherence to safeguarding and PSEA standards
• Identify protection risks and escalate critical cases when needed
• Support awareness activities and community engagement when required

Bachelor’s degree in Social Work, Psychology, Counseling, or related field
3–5 years of experience in case management or MHPSS programs
Experience working with vulnerable populations

Strong understanding of case management processes and tools
Experience in referral systems and service mapping
Knowledge of protection principles and safeguarding

Strong interpersonal and communication skills
Ability to handle sensitive cases with confidentiality
Strong documentation and reporting skills
Ability to work under pressure

Fluency in Arabic and basic English skills

The Iraqi Institution for Development (IID) is committed to providing a safe and inclusive working environment. IID is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, age, disability. Women and persons with disabilities are strongly encouraged to apply. IID has a zero-tolerance policy toward Sexual Exploitation and Abuse (PSEA), sexual harassment, and all forms of misconduct, and all staff are required to adhere to IID’s safeguarding policies and Code of Conduct.

Interested candidates should submit an updated CV and a cover letter to [email protected], clearly indicating “Case Manager – IID” in the subject line. Applications that are not submitted in PDF format will not be reviewed, and only qualified candidates will be contacted. We encourage all qualified candidates to apply and welcome the opportunity to join the IID team, with female candidates strongly encouraged to apply.

Submit your CV by 30 April 2026.

wish all applicants the very best in their professional journeys and look forward to welcoming compassionate, dedicated professionals to join the IID family, supporting vulnerable communities across Iraq.