Case Worker (Depends on Funding)

Job description:

The Case worker is responsible for implementing case management and psychosocial activities in detention centres and in the communities in Nineveh governorate, with potential support to other governorates. S/he works under the direct supervision of the A2J Project Manager. 

Main responsibilities :

1. Case management and counselling

• Identify children in need of case management services, and in line with project demands and requirements, and under the guidance and supervision of his/her line manager, conduct case management for children in contact with the law.
• Follow international, national and organizational guidance and rules set for case management, in line with guidance from his/her supervisor and in the best interest of children.
• Develop case plans and follow up on cases as per case management procedures and SOPs specially designed for the project.
• Facilitate and follow up on referral as per case management procedures and SOPs
• Work with children and families to ensure the best outcome possible for the child
• Provide counselling to children in contact with the law, and family members and schedule follow up meetings as appropriate
• Organize family visits as per the SOPs
• Participate in case management meetings and case conferences as appropriate

2. Art and sport activities within detention centres and in the communities

• Assess youth interest and detention centre’s restrictions and plan activities accordingly under the guidance of the supervisor
• Evaluating performance and providing suitable feedback, balancing criticism with positivity and motivation;
• Assessing strengths and weaknesses in a participant’s performance and identifying areas for further development;
• Adapting to the needs and interests of group or individual participants;
• Communicating instructions and commands using clear, simple language;
• Demonstrating an activity by breaking the task down into a sequence;
• Encouraging participants to gain and develop skills, knowledge and techniques;
• Ensuring that participants train and perform to a high standard of health and safety at all times;
• Inspiring confidence and self-belief;
• Acting as a role model, gaining the respect and trust of the youth;
• Working to a high legal and ethical standard at all times, particularly in relation to issues such as child safeguarding and health and safety requirements.
• Regularly arrange assessment and ask the feedback

3. Awareness raising

• Mobilize the relevant community members
• Conduct dialogue with the communities in order for them to identify a strategy for the reintegration of children in contact with the law

4. Coordination with other teams and services

• Conduct and regularly update service mapping and develop a referral pathway, in coordination and as requested by line manager
• Disseminate information regarding available resources and services provided in the area of intervention and other areas
• Work in coordination with other teams to identify child protection concerns and children in need of case management services

5. Resource management, data management, and reporting

• Use programme resources effectively and with care
• Ensure proper record keeping of cases, ensuring confidentiality, and ensure that data collected is received and recorded by the data management staff in a timely and accurate manner.
• Identify logistic and admin support needs related to the case management activities, and communicates these to the relevant log/admin support person, with the knowledge of his/her supervisor.
• Ensure appropriate management and storage of program material, equipment, information.

6. Problem-solving and team work

• Contribute to the management of programme activities, according to the strategies communicated by line managers and the overall programme manager, in order to reach programme objectives
• Develop common priority actions leading to solutions to the identified problems
• Identify the problems associated with the delivery of the programme and inform line manager, HR, logistics, beneficiaries in accordance with line manager’s orientations
• Attend and take part in the meetings necessary for passing on information for the smooth running of activities
• Help line manager in setting up the activities schedule every week
• Attend relevant trainings on Protection, Child Protection, Case Management, CCCM and others, in accordance with the line management.

7. Networking / external coordination

• Maintain liaison with the local government officials, other NGOs and community-based organizations at the community level to ensure their cooperation and coordination for effective implementation of the programme in the areas.
• Under supervision of line manager, represent Tdh on local exercises in his/her geographic area of responsibility.
• Always keep in close contact with respective local government department to ensure their active participation for effective implementation of the programme activities as well as proper use of resources.
• In general, make sure that a positive and professional image of Tdh is conveyed. In particular, ensure that Tdh’s mandate, thematic policies, ethics, values and views are followed in relation to third parties.

8. Other

• Accepts new responsibilities as and when those are assigned by the line manager.

Required Competencies: This function requires the mastery of Personal, Social and Leadership Competencies (PSLC), Technical and Methodological Competencies (TMC) and Management and Strategic Competencies (MSC)

In particular:

• Good command of Arabic and English are required.
• Bachelor’s degree in a relevant field (social work, psychology, education, social sciences, etc.).
• Superior organizational skills, ability to prioritize, and to take initiative, with a result-oriented approach and positive attitude.
• At least two years of humanitarian experience is required. Previous NGO experience, and especially case management experience, is a distinct advantage.
• The ability to communicate effectively with children and adults, local authorities and other partners, and express oneself in a clear and concise way.
• Proficient capacity building skills and previous capacity building experience.
• Good knowledge of MS Excel, MS Word and MS.
• Ability to work in unstable, uncertain or potentially dangerous environments, independently and in a team.
• Ability and willingness to travel within Salah Ad-Din other parts of Iraq.
• Strong cross-cultural communication and resilience skills.

 If you are interested in applying on this position, please submit your application through the following link:

https://hiring-iq.tdh.ch/case-worker-nin/