Casework Assistant

JOB OVERVIEW: The casework assistant will provide Reception & Placement (R&P) case management core services and coordinate extended case management (ECM) services including health, employment, financial stability, education, and housing for refugees during the two-year period after arrival. This position reports to the Casework Supervisor.

ESSENTIAL JOB FUNCTIONS:

Responsibilities may include, but are not limited to:

• Assist the caseworkers in the preparation of new arrivals and in the provision of core services.
• Support the casework team’s efforts to link clients with appropriate educational, health and social services.
• Provide interpretation services, both within the Agency/Program and to outside Agency partners, if applicable and when approved by manager.
• Case note all appropriate clients’ contacts and activities as directed.
• Assist with the timely completion of client records, documentation, and case files review.
• Assist clients in applying and accessing resources in the community.
• Perform any functions regarding contract or sub-contract related to case management services for refugees; this includes Employment Contract, Matching Grant Contract, and any other contract that provides funding and/or services for IRC and refugee clients.
• Comply with all IRC policies and protocols.
• Participate in all program meetings and staff development activities.
• Other related duties as assigned.

REQUIREMENTS:

• Associates Degree or equivalent preferred; or equivalent work experience
• 1+ years related work experience, preferably in a non-profit or social services agency environment
• Fluency in written and spoken English
• Fluency in a language spoken by one or more of the refugee groups IRC is serving (Sango, Farsi, Pashto, Dari, Arabic, Swahili, Kinyarwanda, and Tigrinya) preferred.
• Ability to document client interactions and services provided and maintain updated and accurate case files. Case file database experience strongly preferred
• Proficiency with Microsoft Office Suite and solid keyboarding skills
• Effective time management skills and ability to focus and work productively in a fast-paced environment
• Demonstrated ability to work as a team member in a multi-cultural environment.
• Ability to work periodic evenings and weekends
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.).
• Ability to drive a vehicle and must have proof of insurance and valid driver’s license.
• Commitment to the mission of IRC.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.