Casework Supervisor

Requisition ID: req51858

Job Title: Casework Supervisor

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 50,635.00 – 61,001.75 Annually

Location: Abilene, TX USA

Work Arrangement: Hybrid

Job Description

• Guide the implementation of the R&P program and ensure all core services are completed in a timely manner including the provision of safe, sanitary, and affordable housing for new arrivals.
• Assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, domestic health assessments, and access to public benefits.
• Collaborate with other departments to encourage timely internal and external referrals.
• Partnership Building
• Manage relationships with property owners and managers to expand access to sources of affordable housing.
• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency
• Documentation, Reporting and Contract Compliance
• Ensure that case file documentation is maintained in compliance with contract requirements. 
• Guide the timely implementation of program updates as needed.
• Review R&P period reports.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
• Staff Supervision and Other Responsibilities
• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs 
• Experience supervising, supporting, and training staff strongly preferred 
• Experience in program management and responsibility for budget management preferred

• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively
• Demonstrated ability to work effectively as a team member in a multi-cultural environment
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities. 
• May require occasional weekend and/or evening work.