Caseworker Supervisor, Virtual Resettlement

POSITION SUMMARY:

HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM). This new program is intended to be an alternative, “lighter touch” pathway for higher-resourced, lower-risk cases than traditional on-site resettlement. In the virtual setting, caseworkers assist from afar, communicating through various channels, to assist as needed to position new arrivals for the same ultimate goal—successful integration in the community and early self-sufficiency.

It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.

HIAS seeks a Caseworker Supervisor, Virtual Resettlement to provide daily supervision for a team of four virtual Caseworkers through the Virtual Reception & Placement (VR&P) Program for newly arrived refugees from Latin America or Afghanistan. The Caseworker Supervisor, Virtual Resettlement will provide guidance and support to the case management team as they administer core services remotely to refugees who will be placed with their family and friends during their first 90 days of arrival. Additionally, they will provide case management to cases that require more expertise and knowledge. Due to the remote nature of this program, an experienced and effective supervisor who provides trauma-informed services is required. This role works towards ensuring the VR&P program is effectively implemented and programmatic goals for refugee self-sufficiency and quality services are met. Key responsibilities include oversight of the four Caseworkers and coordination with the broader HIAS VR&P team to ensure key outcomes are achieved.

Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension. We are hiring 3 total vacancies for this role, and the salary for this position is $63,750.00.

This position can be based at our headquarters in Silver Spring, Maryland or our office in New York, New York, or it can be remote for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

ESSENTIAL FUNCTIONS:

• Supports the Program Manager, Virtual Resettlement with the implementation of post-arrival activities under the VR&P Program, which provides virtual case management services to clients for up to 90 days after arrival to the U.S.
• Supervises a team of virtual Caseworkers providing trauma-informed case management services to refugees and SIVs across the U.S.
• Guides and trains caseworkers to ensure quality virtual case management services are provided to clients.
• Partners and connects with state and local government and service providers in states where HIAS is implementing the VR&P Program to refer clients for support and services.
• Serves as the expert in R&P programming to ensure compliance and supports any monitoring-related activities, to include review of client case files and preparation for monitorings from the funder.
• Supports the Program Manager, Virtual Resettlement in reporting to funder, including by the tracking of R&P outcomes and indicators.
• Assigns cases to caseworkers and monitors client progress towards self-sufficiency.
• Maintains regular communication with the team and Program Manager, Initial Resettlement for cases that require additional needs and support, and provides consultation as needed.
• Provides services to a smaller caseload while maintaining supervisory capacity.
• Provides support for other U.S. Programs Resettlement & Integration functions, as needed.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required.
• 2-3 years of relevant experience.
• Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate or a national resettlement agency required, with both preferred.
• Previous managerial experience strongly preferred.
• Previous training or public speaking experience desired.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word required.
• Excellent verbal and written communication skills; Spanish, Dari and Pashto speaking ability preferred.
• Excellent interpersonal skills to maintain key relationships with partners and funder.
• Well-organized and attentive to detail; self-starter able to manage and carry out varied functions of multi-faceted program, work under pressure and meet deadlines.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.