Caseworker, Virtual Resettlement

POSITION SUMMARY:

HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM). This new program is intended to be an alternative, “lighter touch” pathway for higher-resourced, lower-risk cases than traditional on-site resettlement. In the virtual setting, caseworkers assist from afar, communicating through various channels, to assist as needed to position new arrivals for the same ultimate goal—successful integration in the community and early self-sufficiency.

It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.

HIAS seeks a Caseworker, Virtual Resettlement to coordinate core services through the Virtual Reception & Placement (VR&P) Program for newly arriving refugees from Latin America. Through the VR&P program, arriving refugees will be placed with their family and friends (U.S. Ties) and the Caseworker, Virtual Resettlement will provide guidance and case management remotely during their first 90 days upon arrival. Due to the remote nature of this program, an experienced and skilled caseworker who thrives in problem-solving situations, is committed to serving refugee and SIV newcomers resettling in the United States and responding to their needs in a trauma-informed and client-centered way is required. This role works towards the goal of ensuring refugees’ self-sufficiency at the end of the service period and providing all needed support and guidance to refugees and their U.S. Ties during the service period. Key responsibilities will be overseeing pre-arrival preparations as needed and providing linguistically and culturally appropriate remote case management.

Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension. We are hiring 11 total vacancies for this role, and the salary for this position is $50,000.00.

This position can be based at our headquarters in Silver Spring, Maryland or our office in New York, New York, or it can be remote for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

ESSENTIAL FUNCTIONS:

• Works in partnership with supervisor on coordinating arrival of refugees through the VR&P program by interviewing U.S. Ties and ensuring they are equipped to house and resettle arriving refugees.
• Conducts intake services with clients and assesses needs through completing the Client Needs Assessment with each adult on the case.
• Assists clients with accessing social services remotely, by providing instructions and recommendations for enrollment in public benefits, school, employment services and any additional services they may qualify for.
• Ensures clients receive Refugee Health Screenings and all required medical attention as needed.
• Regularly communicates with refugee clients and their U.S. Ties to ensure clients have suitable living arrangements and monitor their well-being.
• Thoroughly researches enrollment processes for public benefits, school, employment and any additional services in each service area in which clients reside to be able to help clients and U.S. Ties navigate these enrollments.
• Assess and monitor client progress toward their goals, address challenges and provide resources to support clients in achieving their goals.
• Documents client interaction and service in a timely manner and in compliance with program requirements; inputs client information in database(s) and assist with tracking and reporting as needed.
• Advocates on behalf of the clients throughout the broader community.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree preferred.
• 1-2 years of relevant professional experience.
• Understanding of available community resources that impact and/or benefit the targeted client needs.
• Fluency in both English and Spanish, Dari or Pashto preferred.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following-up and documenting client interactions, and proactively supporting client’s pursuit of goals.
• Strong written and verbal communication skills; able to effectively communicate with individuals and groups.
• Excellent planning and organizational skills; ability to prioritize, manage time efficiently in a fast-paced work environment and remain flexible in an ever-changing landscape for refugee issues.
• Strong computer skills, including use of Microsoft Office Suite and databases.
• Ability to work with a high degree of autonomy and accountability while being a team player.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.