Center Operations Manager

Position description

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

The USO is a Certified Great Place to Work 2023-2024
93% feel good about the ways we contribute to the community.
93% are proud to tell others they work here.
88% feel their work has special meaning: this is not “just a job.”
89% feel that when you join the company, you are made to feel welcome.
91% feel people here are treated fairly

Duties

Principal Duties and Responsibilities (*Essential Duties)

• Assist with management of day-to-day center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment. Serve as knowledgeable resource related to local programs and services offered and available at area USO Centers.*
• Meet, greet, orient and assist visitors and guests. Maintain working relationships with US Military and local business community leadership to enhance awareness and generate financial/in-kind support of the USO mission as well as local operations, program and service delivery.*
• Supervise volunteers for general and program activities including recruitment, scheduling, oversight, training, development and recognition. Assist with supervision of USO staff.*
• Assist with program and operations communications and awareness. Compile and prepare announcements, stories, and photos for publication and distribution across multiple channels.*
• Operate center within approved budgetary guidelines, including cash handling. Maintain accurate inventory of supplies and assets. Provide information for consolidated financial, operational and statistical reports as requested. Provide any other ad hoc reports as required.*
• Control, safeguard and maintain the equipment and assets, fabric, furniture and fitments in the Center and maintain standards of cleanliness. Ensure that all applicable sanitary and food-handling regulations are followed.*
• Create and maintain a SOPs

Qualifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 2-4 years progressively responsible work experience in event management or marketing role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to volunteer management software, social media platforms, and Microsoft Office Suite. Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
• Willingness and ability to work non-standard hours as needed.
• Ability to obtain/maintain credentials

Application instructions

Please be sure to indicate you saw this position on tendersglobal.net