Job Information
Job Opening ID: YRGCARET948
Work Experience: 4-5 years
Industry: NGO/Social Services
Salary (per annum): Commensurate with skills and experience.
City: Multiple Locations
Country: India
State/Province: NA
Zip/Postal Code: NA
YRGCARE
Job Advertisement: Virtual Navigator
Reports to: Program Manager, Virtual Interventions
Vacancies and requirement as per region and language:
Virtual Navigator (North East and East based – Mizo, Bengali, Assamese) – 3 vacancies
Virtual Navigator (North and West – Hindi, Punjabi, Gujurati) – 3 vacancies
Virtual Navigator (South – Tamil Nadu, Kerala, Karnataka, Telugu) – 4 vacancies
Introduction:
Established in 1993, YRGCARE is a premier non-government organization providing comprehensive HIV services in India. Its objective is to provide prevention, care, support, and treatment services for people living with HIV/AIDS, to prevent new infections, and to ensure that patients and their families are treated with dignity.
YRGCARE is the sub-recipient of the GFATM 2024-27 cycle of funding from NACO to implement the Virtual Interventions Program. This project aims at IT-enabled virtual strategy and management of the NACO Helpline (1097).
Summary of Responsibilities:
The Virtual Navigator will play a crucial role in implementing virtual interventions under the GFATM-supported project, guided by the National AIDS Control Organisation (NACO). This role involves providing information, counselling, and navigation support through various social media and dating apps to all individuals at risk of HIV and STIs. The Virtual Navigator should be creative, skilled in creating posts, short reels, and engaging messaging, and adhere to NACO and SACS guidelines. Flexibility and multilingual capabilities are essential as the role requires outreach and client engagement beyond standard office hours, aligning with client availability.
Key Responsibilities:
Outreach and Engagement:
- Utilize various tools for social media outreach, including WhatsApp groups, to reach individuals at risk of HIV & STI who are currently not covered by NACO programs.
- Set and achieve monthly targets for outreach and convert engaged individuals to undergo risk assessment, access HIV & STI counselling, testing/screening, and treatment services.
Information and Counselling:
- Provide information on sexual health, HIV and STIs risk behaviours, prevention practices, benefits of treatment for HIV-positive individuals, partner testing, and mental health.
Confidentiality and Respect:
- Maintain client confidentiality and ensure respect in all interactions on social media and WhatsApp platforms.
Follow-Up and Referrals:
- Prepare and use a due list of clients needing follow-up and referrals, coordinating with counsellors to complete these tasks.
Content Documentation:
- Document key message areas based on client interactions, ensuring messages are vetted by the counsellor and manager according to SOPs for content creation.
Issue Logging:
- Record and maintain a log of any issues or adverse events encountered during client interactions to help prepare training content.
Client Journey Management:
- Take overall responsibility for the client’s journey through various services, including HIV screening, confirmatory testing, follow-up, and linkages to ART and SSK services as necessary.
Documentation:
- Maintain all necessary documentation related to services provided to clients as required by the project.
Additional Duties:
- Undertake any other tasks assigned by the supervisor within the project’s scope.
Qualifications, Skills & Experience
Qualifications:
- Proven experience in digital outreach and client engagement.
- Creativity and skills in creating engaging social media content, including posts and short reels.
- Strong understanding of sexual health, HIV, and STIs.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality and show respect in client interactions.
- Flexibility to work beyond standard office hours and adapt to client availability.
- Multilingual capabilities are preferred.
Experience:
- Experience leading digital interventions/service delivery and data management through online platforms.
- Experience in digital intervention management, including scoping, planning, managing, and assessing impact/outcomes, with an understanding of IT and HIV/AIDS.
- Adequate technical understanding of backend operations of online platforms for service delivery in Public Health/HIV&AIDS.
Skills:
- Analytical skills for preliminary data crunching and course corrections, preferably with knowledge of Google Analytics and data from social media and dating apps.
- Excellent written and oral communication, liaison, and negotiation skills.
- Self-motivated, with the ability to lead project activities independently with minimal supervision.
- Willingness to travel approximately 20 days a month (travel and logistic support will be provided).
Languages:
- Knowledge of multiple local languages, in addition to English, is desired, with written and spoken proficiency in Hindi being mandatory.
Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying for this position by 20 July 2024.
Equal Opportunity Employer:
YRGCARE is an equal-opportunity employer. At YRGCARE, we are committed to supporting inclusion and diversity as part of our values. We actively celebrate employees’ different abilities, sexual orientations, ethnicity, faith, and gender. Our employees are provided with equal opportunities to those who are from different races, communities, experiences, backgrounds, and sexual orientations. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people’s lives. Join us in creating impactful content that supports our mission to improve health outcomes through innovative virtual interventions.