Change Management Manager

FHI 360’s Chief Impact Office oversees the execution of the strategic change initiatives to embed purpose-driven behavior and FHI 360’s organizational strategy throughout the organization. The Chief Impact Office consists of a Program Management Office (PMO), a Global Policy and Advocacy Office, a Diversity, Equity, and Inclusion Office, and a Change Management Office (CMO). The PMO has oversight for the implementation of the projects under the nine strategic change initiatives, which enable FHI 360 to achieve our vision.

The Change Management Office works alongside the Program Management Office to bring change management expertise, tools, and techniques to all FHI 360’s change initiatives. The Change Management Manager role reports to the Change Management Director within the Impact Office and provides change support to the strategic change initiatives.

The Change Management Manager will work with the Project Management Office, Strategic Change Initiative Stewards, Executive Sponsors, among other implementation partners to support strategy implementation efforts such as content creation, and coordination/harmonization of change management messaging across Strategic Change Initiatives. This role will also be responsible for the development and integration of values-based language into the strategic change initiatives and training offerings, etc.

The Change Management Manager must also collaborate and partner with Internal Communications, HR Business Partners, Learning & Development, Strategy, regional offices, and others to foster the intended result of strategy realization (more than awareness of various strategic projects, realization is designed to encourage staff to accept, embrace, and actively sustain the changes) throughout the organization.

Accountabilities:

• Represents the change and communication function within the Change Management Office and applies this skillset to the strategic change initiatives and other change efforts.
• Provides performance management and professional development (if any) of direct reports, including ongoing feedback, coaching, and career support.
• Develops best practices and tools for comms plan execution and management.
• Supports the Change Management Director in reporting to the Executive Leadership Team on change initiatives.
• Self-directed and capable of working independently on a multi-disciplinary team.
• Continuously strives to improve skills and competencies by demonstrating initiative to participate in training programs and applying the new knowledge and skills as appropriate.
• Assesses various change-enabling modalities and environmental impacts to provide accurate change strategy recommendations.
• Determines (in collaboration with the leadership and the project team) the key desired behaviors to implement change.
• Conducts change assessments to inform the design of an effective change strategy.
• Designs effective change management strategies and ensures organizational alignment with key stakeholders.
• Creates and delivers detailed change management plans (communication plan, engagement plan, readiness plan, etc.).
• Creates measurement plans and feedback mechanisms to ensure that the change adoption is not only measured but that the timely and impromptu interventions can be nimbly deployed when needed.
• Partners with CMO Director, PMO Director, and project managers to understand project comms needs, timing, status, and remaining steps to achieve effective communication across the organization.
• Maintains a regular cadence of both project-specific and company-wide updates to all stakeholders.
• Develops a library of collateral materials related to all change initiatives that can be reused or repurposed for future change needs.
• Maintains internal intranet site (Connect) related to the Change Management Office.
• Understands and makes use of all available FHI 360 internal communications channels and integrate as needed with Corporate Communications.
• Create change-related messaging and products to drive the implementation of change projects.
• Participate in upskilling others or delivering training on change management best practices.

Applied Knowledge and Skills:

• A solid understanding of how people go through change and the change process.
• Accountable to and works closely with the Change Management Director to guide the company through all levels and stages of change.
• Responsible for supporting end-to-end change management needs for strategic change initiatives.
• Work in a highly matrixed environment to provide change leadership and change management support to the organization-wide stakeholder groups.
• Uses knowledge of change communication methods and tools to create awareness, buy-in, and sustained success of the change initiatives.
• Demonstrates excellent communication skills, both written and oral, to communicate effectively across all levels of the organization.
• Excellent and demonstrated change management skills.
• Excellent oral and written communication skills.
• Strong influencing and negotiation skills. Strong consultative skills.
• Strong critical thinking and problem-solving skills to plan, organize, and manage resources for the successful completion of projects.
• Ability to build positive working relationships with internal stakeholders at all levels.
• Strong knowledge of change management methodologies and best practices to support change management director.
• Ability to adapt and resolve problems/issues to bring the project to completion.
• Must be able to read and write fluent English.

Qualifications:

• Bachelor’s Degree, its international equivalent, or equivalent business experience is required.
• Change management certification (Prosci, AIM, or similar) is required.
• 7-10 years of relevant change management experience in a large organization.
• Demonstrated end-to-end change and communication planning (engagement campaigns, collateral, tracking, metrics) experience.
• Demonstrated experience in leading and managing complex projects.
• Experience working in a non-governmental organization (NGO) preferred.
• Proficiency with Microsoft suite of products.
• Familiarity with the SCARF model (David Rock) is a plus.
• Experience with Agile change management is a plus.
• CCMP certification is a plus.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift or move up to 5 lbs.

Technology to be Used:

Computer, Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Skype/Teams, e mail), cell phone and printer/copier

Travel Requirements:

Less than 10%

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $100,000 – $125,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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