Chief Infrastructure Architecture and Operations

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Description

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• Provide leadership and supervision to the Infrastructure Architecture and Operations Section.
• Establish clear team and individual performance objectives, goals and timelines; provide timely guidance to enable the teams to achieve their goals. Motivate and inspire staff so they perform at their best.
• Identify training opportunities to meet staff development needs aligning with the Section goals
• Build a positive and collaborative work culture
• Nurture and empower talent so staff can reach their full potential.

• Develop and implement a comprehensive IT infrastructure and operations strategy aligned with the organization’s goals and objectives.
• Support the UNICEF digital transformation change strategy.
• Drive initiatives to enhance the efficiency, scalability, and resilience of corporate IT systems.

• Oversee the design, implementation, and management of the organization’s global connectivity, data infrastructure and hybrid data center infrastructure.
• Ensure the availability, reliability, and performance of critical systems and applications.
• Capacity forecasting and planning for infrastructure services and operations.

• Lead the IT operations team to deliver high-quality support services to end-users, addressing issues promptly and effectively.
• Establish and enforce IT policies, procedures, and standards to maintain a secure and compliant technology environment.
• Oversee the management of technology related projects within the Section.
• Assets management.

• Stay abreast of emerging technologies and trends to recommend and implement innovative solutions that enhance business operations.
• Collaborate with other department heads to identify and implement technology-driven opportunities for business growth.

• Work closely with the Deputy Director – Strategy, Resource Management and Governance to enforce compliance with the enterprise architecture and minimize risk exposure.
• Work closely with the Chief Information Security Officer to develop and deploy robust cybersecurity measures to protect the organization’s data and information assets.
• Ensure compliance with relevant regulatory requirements and industry best practices.

• Prepare and manage the IT infrastructure and operations budget, ensuring cost-effectiveness and optimal resource allocation.
• Evaluate and recommend investments in technology to meet current and future business needs.

• Manage relationships with external vendors, service providers, and partners to ensure the delivery of high-quality services and solutions.
• In accordance with organizationally established norms, participate in the negotiation of contracts and agreements to maximize value and minimize risks.

• An advanced university degree (Master’s or higher) Computer Science, Information Systems or relevant technical, or business-related field is required..  
• A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree. 

• A minimum of  10 years of progressively responsible and relevant work experience in a large international and geographically dispersed organization is required.
• Proven experience in a senior leadership role overseeing IT infrastructure and operations with a strong architecture background.
• Strong knowledge of IT systems, networks, security, and cloud technologies.
• Experience in managing comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.
• Extensive experience in managing and leading large-scale, cross-functional complex teams of technical and non-technical professionals. Extensive technology business solutions acumen.
• Experience in strategic infrastructure planning and execution.
• Ability to understand and mitigate all risks involved in deploying immature technologies.
• Thorough understanding of systems and infrastructure lifecycle management and knowledge of process analysis and design
• Clear understanding of IT Infrastructure lifecycle: Architecture, Design and Operations. Working knowledge of networking, IT security and systems design.
• Familiarity with system development, and operational process methodologies.
• Strategic ability to translate business needs into technical requirements.
• Ability to lead and implement technology transformation and organization change management for continuous improvement.
• Ability to seize accountability, manage and prioritize multiple projects and resources concurrently, developing budgets and managing forecasts for IT investment.
• Excellent interpersonal and communication skills.

• Knowledge of the UNICEF’s technologies and architectures is an asset

• Fluency in English is required.  
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 

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