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Qualifications

OBJECTIVE OF THE OFFICE/DEPARTMENT

 

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

 

The Pan American Health Organization (PAHO) Investigations Office is responsible for undertaking independent, objective, and timely investigations into allegations of wrongdoing by people who work for PAHO as well as non-staff who work in a PAHO workplace or third parties performing activities contracted for or financed by PAHO. These investigations are strictly limited to and carried out within the legal and administrative framework of the Organization. The goal of the Investigations Office is to provide Management with a factual basis upon which to make informed decisions regarding alleged misconduct. The Investigations Office contributes to the good governance of PAHO by protecting the integrity and reputation of the Organization.

 

DESCRIPTION OF DUTIES

 

The Chief Investigator is responsible for, but not necessarily limited to, the following assigned duties:

 

I.           Investigations

 

a)   Investigate and determine the merit of allegations of misconduct, including retaliation, harassment, fraud and corruption, by people who work for PAHO or individuals, organizations or companies that have business dealings with PAHO;

 

b)   Provide appropriate oversight of third-party investigators contracted by the Investigations Office;

 

c)    Prepare, on a timely basis, professional and comprehensive reports on all investigations undertaken or coordinated by the Investigations Office;

 

d)   Develop and implement transparent and appropriate procedures for the Investigations Office’s intake and evaluation of complaints and allegations of misconduct;

 

e)   Ensure that all investigations and inquiries are carried out in accordance with the Organization’s Staff Rules, Regulations and policies, including PAHO’s Investigation Protocol;

 

f)    Maintain appropriate mechanisms by which individuals can report potential misconduct to the Organization;

 

g)   Assist in the development and updating of PAHO protocols, guidelines, policies and Standard Operating Procedures relevant to the investigation function;

 

h)   Prepare work plans and establish priorities for the investigation function in the Organization based on the nature of the allegations received and potential risks and consequences for the Organization, in consultation with the Integrity and Conflict Management System Coordinating Committee;

 

II.         Coordination with other PAHO entities

 

i)     Serve as the Chairperson of the Investigation Coordinating Committee (ICC).

 

j)    Serve as secretary to the Asset Protection and Loss Prevention (APLP) Committee; and

 

k)   Serve as a member of PAHO’s Integrity and Conflict Management System (ICMS).

 

III.       Reporting

 

l)     Prepare and issue annually an independent report to PAHO’s Executive Committee specifying the number and general nature of matters handled by the Investigations Office and the outcome of the Office’s activities during the preceding calendar year;

 

m)  Identify and highlight patterns of misconduct and report any significant and recurring trends to the Deputy Director and the Ethics Office;

 

n)   Participate in meetings of peer investigations offices or functions within the UN System and among other like-minded international organizations;

 

IV.        General

 

o)   Develop, define and establish the objectives, strategy, Biennial Work Plan (BWP) and budget of the Investigations Office; ensure the timely monitoring, reporting and evaluation of results and accomplishments for the benefit of the Member States and the Organization;

 

p)   Administer, allocate and monitor the Investigations Office’s financial, logistical and staff resources; prepare, and justify the program and budget proposals;

 

q)   Provide leadership, guidance and mentoring of supervised staff; define the Investigations Office’s personnel component including the organizational structure, competencies and terms of reference. Initiate and recommend approval of personnel actions for all staff assigned to the Investigations Office; guide and monitor staff by setting clear work objectives, using performance reviews and feedback mechanisms, regular communications, and solving interpersonal or technical conflicts. Monitor the competencies of the staff to ensure optimal performance and staff development; manage workloads to ensure equitable distribution of work and to maintain job satisfaction, efficiency and output; and follow up on any deviation of work results from objectives;

 

r)    Perform other related duties, as assigned.

 

REQUIRED QUALIFICATIONS

 

Education:

 

Essential: A bachelor’s degree in a social science and a master’s degree in law enforcement, industrial labor relations or industrial policy, criminal justice, human resources management, law and/or any other field related to the functions of the post, from a recognized university.

 

During the competition you may be asked to provide copies of your degrees. PAHO/WHO only considers qualifications obtained from institutions found in the following links: http://www.whed.net/; http://www.chea.org/search/default.asp and https://nces.ed.gov/collegenavigator. 

Experience:

 

Essential: Thirteen years of combined national and international progressively responsible senior level experience conducting administrative fact-finding investigations in the workplace, preferably in the international arena, with knowledge and experience in current best practices in these areas.

 

Desirable: Experience with forensic investigations, data mining and/or cybersecurity would be an asset.

 

SKILLS:

 

PAHO Competencies:

 

·       Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

 

·       Respecting and promoting individual and cultural differences: Relates well to diversity in others and capitalizes on such diversity – Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

 

·       Teamwork: Advocates for collaboration across the Organization – Creates and encourages a climate of team- working and collaboration across the Organization; sees cooperation as a key Organizational priority and creates collaborative systems and processes to achieve Organizational goals. Actively identifies and tackles disagreements between internal and external counterparts that compromise the Organization’s goals and mandate; diplomatically facilitates the resolution of conflicts between others and ensures strategic partnerships with a range of key stakeholders; maintains and extends an effective collaborative network of individuals inside and outside the Organization.

 

·       Communication: Share knowledge – Articulates the Organization’s strategic objectives when formulating and delivering information and presentations and adapts presentation methodology to address the needs of different audiences. Shares decisions and directives of senior management and communicates them in a manner that ensures both understanding and acceptance; shares knowledge and best practice at the three Organizational levels (country, regional and global), as necessary.

 

·       Creating an empowering and motivating environment: Provide direction/Support, motivate and empower others – Oversees and provides teams and departments with clear managerial directions which are translated from Organizational strategy. Builds a performance culture in the Organization; contributes to setting Organizational performance goals and standards; monitors Organizational performance against milestones and strategic goals; identifies and nurtures talent as appropriate. Promotes autonomy and empowerment throughout the Organization; inspires enthusiasm and a positive attitude in people towards their work and contribution to the Organization’s success.

 

·       Ensuring effective use of resources: Strategize and set clear objectives/Monitor progress and use resources well – Sets specific, measurable, attainable, realistic and timely objectives for own team and/or the Organization; systematically analyses and anticipates priority projects for own team and allocates necessary resources to achieve them; identifies the cross-Organizational resources needed for large- scale projects in line with key Organizational objectives. Anticipates foreseeable changes and adapts own and team’s projects in the face of unforeseen circumstances and/ or challenges; creates measures and criteria to monitor progress of overall projects against key Organizational objectives; creates cost-effective solutions for the Organization.

 

·       Driving the Organization to a successful future: Constructive leadership style/ Set the vision and build commitment – Leads and develops a road map for successfully achieving real progress in the Organization’s mandate, including consultation with key stakeholders; demonstrates respectful, trustworthy, transparent and accountable behavior in order to develop a reliable and coherent identity for the Organization. Creates a coherent Organizational vision of shared and successful goals; fosters a culture of vision and long- term goals, recognizing and rewarding efforts to maximize the Organization’s value.

 

·       Setting an example: Act professionally and ethically/ Be trustworthy – Works ethically to achieve individual work objectives under ‘PAHO Regulations and Rules and the Standards of Conduct for the International Civil Service. Maintains confidentiality and treats sensitive information with discretion; ensures that policies and procedures are followed in accordance with the Organization’s professional, ethical and legal standards. When others behave in an unprofessional or unethical way, promotes appropriate standards and provides feedback in order to remedy the situation; escalates as necessary. Stands by own decisions and actions and accepts responsibility for them. Acts in an open and transparent manner when dealing with others; stands by own and/ team’s decisions or actions and accepts responsibility for them. Acts to promote the Organization’s success

 

Technical Expertise:

 

·       Technical: Extensive proven expertise at a senior level in investigative techniques in a corporate or multi-cultural setting. Ability to conduct high-level investigations in a confidential, thorough, sensitive and timely manner. Effective communication, presentation and report writing skills.

 

·       Managerial: Demonstrated ability to provide professional leadership, managerial and analytic work in investigative techniques; resourcefulness, initiative, highly developed judgment and interpersonal skills to deal with difficult situations, sensitive issues, establish and maintain effective working relations with people of different professional levels, discipline, nationalities, and cultural background. Ability to establish and maintain credibility and trust throughout the Organization; ability to work effectively with staff and managers at all levels, with particular emphasis on developing trust and demonstrating fairness and objectivity, display courtesy, tact, sensitivity to manage confidential information.

 

·       Administrative: Skills or experience in business and management principles involved in strategic planning, human resources management, leadership techniques. Courtesy, tact, sensitivity to manage confidential information, and ability to establish and maintain effective working relations with people of different professional levels, discipline, nationalities, and cultural backgrounds.

 

Languages:

 

Very good knowledge of English or Spanish with a working knowledge of the other language Knowledge of French and/or Portuguese would be an asset.

 

IT Skills:

 

Demonstrated ability to effectively use current technology and software, spreadsheets and presentations, as well as Enterprise Resource Planning (ERP) and management information systems. Other IT skills and knowledge of software programs such as Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint, and Word are considered essential.

 

REMUNERATION

 

Annual Salary: (Net of taxes)

 

USD $92,731.00 post adjustment

 

Post Adjustment: 70.2% of the above figure(s).  This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

 

* Note the following special characteristics of this position: Initial two years renewable period, not to exceed a total of 7 years. Once the seven-year period of service has been completed, the selected candidate may not be re-employed by PAHO for a period of time corresponding to prior service as PAHO Chief Investigator.

 

ADDITIONAL INFORMATION

 

This vacancy notice may be used to fill other similar positions at the same grade level.

 

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

 

For information on PAHO please visit: http://www.paho.org

 

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

 

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

 

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

 

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

 

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance).  Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

 

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

 

All applicants are required to complete an on-line profile to be considered for this post.

 

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post.  The post description is the official documentation for organization purposes.