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The New Practice Lab is a force multiplier for social and economic policies that uplift American families. We make the American safety net simpler, easier to access, and more responsive to the lives of real people.
The big idea behind the Lab is simple: when we make policy away from the people it impacts most, or rely on the tools of past eras to administer it, it tends to fail in delivery. The only way to improve delivery is to bring users back into the process through the use of more modern and participatory design tools. This approach can and does improve delivery, and what we learn along the way offers powerful insights that reshape the way the next generation of policymakers does its work.
With this cycle in mind, our work rests on three critical pillars of activity:
To meaningfully affect change in how policy is designed and delivered, members of the Lab work closely together across the established disciplines of policy, product and design.
For the next three years, the New Practice Lab has committed itself to an ambitious goal and a complex, multi-lane strategy for achieving it. By January of 2027, we aim to improve public benefit outcomes for at least 3M Americans living in economically excluded families with young children while clarifying and advancing the longer-term conditions those families would need in order to thrive. All of our work must flow from and directly advance this objective.
Primary Function: The Chief of Staff is the senior leader accountable for making the New Practice Lab an effective organization. This role leads or manages the finance, operations, and people/talent functions, and is responsible for the relevant Lab systems and the integration of moving parts in support of the Lab’s aim of helping 3 million families. The Chief of Staff is a critical member of the senior leadership team, reporting directly to the Lab’s Executive Director and working closely with the Deputy Director (who is responsible for successful delivery of the Lab’s programmatic goals).
Core Responsibilities:
The Chief of Staff’s job is to make the New Practice Lab the most effective organization it can be, by:
Core competencies:
We are looking for a seasoned, energetic, quick-learning, and highly competent generalist and “principal” who can build relationships and execute – directly and through others – on a wide range of responsibilities. More specifically, we seek someone who is:
Compensation and Benefits:
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