Children’s Complaints and Customer Service Co-ordinator

Job title:

Children’s Complaints and Customer Service Co-ordinator

Company

Knowsley Council

Job description

27/07/2025 at 23:59 * Reference: CVP 0394Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.We are an Accredited employer under the , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.Come join us and be part of our success.Do you want to work as part of a supportive team who strive to get the best out of every employee like the people in this video?Are you someone who has excellent customer service skills?Are you motivated to improve the experiences Children and Families through effective customer service?Do you have the skills and experience to respond to Children’s stage 1 complaints, understand and collate the themes of complaints and integrate these into our practice improvement plan to continually learn and develop?Are you passionate about Children and Families receiving a high-quality service? If so, you may be the perfect candidate for this role?At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:Debbie Trill on Tel: 0151 443 3836 or Dion Jennings on Tel: 0151 443 2027Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Expected salary

£38626 – 40476 per year

Location

Knowsley, Merseyside – Huyton, Merseyside

Job date

Sun, 13 Jul 2025 01:17:22 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.