Cleaner (Iraqi Nationals Only)

PURPOSE OF DIVISION:

Islamic Relief Worldwide (IRW) is an international relief and development charity that envisages a caring world where people unite to respond to the suffering of others, empowering them to fulfil their potential. We are an independent Non-Governmental Organization (NGO) founded in the UK in 1984.  Working in 40 countries, we promote sustainable economic and social development by working with local communities to eradicate poverty, illiteracy and disease. We also respond to disasters and emergencies, helping people in crisis. Islamic Relief provides support regardless of religion, ethnicity, or gender and without expecting anything in return.

 

Islamic Relief Worldwide (IRW) has been working in Iraq for more than 20 years. IRW-Iraq was amongst the few aid agencies those were on the ground since 2003. Islamic Relief Worldwide Iraq is implementing several projects in the sector of livelihoods, WASH, Education, and Seasonal Projects. 

JOB PURPOSE:

The Cleaner is responsible for maintaining a clean, safe, and hygienic working environment within the Diyala Field Office. The role includes cleaning office premises, meeting rooms, washrooms, and common areas; supporting the proper upkeep of office facilities; ensuring the availability of cleaning supplies; and assisting with basic office support tasks as required to facilitate the smooth operation of office activities.

KEY WORKING RELATIONSHIPS

Internal:

• Program Managers and Officers
• Field Office Coordinators
• HR, Procurement, and Finance Departments

External:

• Guests and visitors

Generic responsibilities:

• Serve guests and visitors.
• Ensure refreshments are available through the day.
• Make coffee and tea on daily basis.
• Empty bins and recyclables into disposal areas.
• Sweep, mop, and/or hand scrub floors using brushes, scrapers, mops and a floor cleaner.
• Clean offices, doors, glass, walls and metal blinds in the office.
• Clean and disinfect tables, chairs, washroom, showers, sinks, mirrors, etc.
• Clean restrooms and stock them with supplies.
• Dust, damp wipe, wash or polish furniture, ledges, windowsills, external surfaces of cupboards and shelves.
• Maintain and use the operational materials in the best way without any waste.
• Inform the direct supervisor or head of the department immediately of the need for immediate maintenance at the office for electricity, water system, sewerage system and so on.
• Perform any other task assigned to her by the direct supervisor or the head of the department.
• Carry out heavy cleaning tasks.
• Follow all health and safety regulations.
• Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies.
• Notify administration when materials are running low so that they can be ordered centrally.
• Provide reception cover when requested
• If it is needed, to cook and prepare lunches for the staff of IR Iraq.
• خدمة الضيوف والزوار.
• التأكد من توفر وجبات الطعام الخفيفة طوال اليوم.
• تحضير القهوة والشاي بشكل يومي.
• إفراغ الصناديق والمواد القابلة لإعادة التدوير في مناطق التخلص منها.
• كنس و/أو ممسحة و/أو فرك الأرضيات يدويًا باستخدام الفرش والكاشطات والمماسح ومنظف الأرضيات.
• تنظيف المكاتب والأبواب والزجاج والجدران والستائر المعدنية في المكتب.
• تنظيف وتطهير الطاولات، والكراسي، والحمامات، والحمامات، والمغاسل، والمرايا، وما إلى ذلك.
• تنظيف الحمامات وتزويدها بالإمدادات.
• إزالة الغبار والمسح الرطب وغسل أو تلميع الأثاث والحواف وعتبات النوافذ والأسطح الخارجية للخزائن والأرفف.
• المحافظة على المواد التشغيلية واستخدامها بالشكل الأمثل دون أي هدر.
• إبلاغ المشرف المباشر أو رئيس القسم فوراً بضرورة إجراء صيانة فورية في المكتب للكهرباء وشبكة المياه والصرف الصحي وغيرها.
• القيام بأي مهمة أخرى يكلفها بها الرئيس المباشر أو رئيس القسم.
• القيام بمهام التنظيف الثقيلة.
• اتباع جميع لوائح الصحة والسلامة.
• الامتثال لجميع سياسات وإجراءات السلامة المتعلقة بأداء المهام، واستخدام المنتجات أو الإمدادات.
• إخطار الإدارة عندما تنخفض المواد بحيث يمكن طلبها مركزيًا.
• تقوم بمهام الاستقبال عند الطلب.
• إذا لزم الأمر، لطهي وإعداد وجبات الغداء لموظفي منظمة الإغاثة الإسلامية في العراق.

Specific responsibilities:

• The Cleaner is responsible for maintaining a clean, safe, and hygienic working environment within the Diyala Field Office. The role includes cleaning office premises, meeting rooms, washrooms, and common areas; supporting the proper upkeep of office facilities; ensuring the availability of cleaning supplies; and assisting with basic office support tasks as required to facilitate the smooth operation of office activities.
• تكون عاملة النظافة مسؤولة عن الحفاظ على بيئة عمل نظيفة وآمنة وصحية داخل المكتب الميداني في ديالى. وتشمل مهامها تنظيف مرافق المكتب، وقاعات الاجتماعات، ودورات المياه، والمناطق المشتركة؛ والمساهمة في المحافظة على المرافق المكتبية بحالة جيدة؛ وضمان توفر مواد ومستلزمات التنظيف؛ بالإضافة إلى تقديم الدعم المكتبي الأساسي عند الحاجة بما يسهم في ضمان سير الأنشطة المكتبية بسلاسة وكفاءة.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic Relief values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff.

PERSON SPECIFICATION

 

 

It is essential that the post holder shows a good understanding and sympathy with the Islamic Relief values and principles as well as commitment to Islamic Relief World wide’s vision and mission.

 

Experience

• 1 – 2 years of relevant professional work experience in relevant sectors. Preferable with International NGOs.

 

Knowledge, Skills and Qualifications

• Excellent organizational skills.
• Excellent verbal communication skills in Arabic.
• Good interpersonal skills and the ability to work sensitively with people from various cultural and social backgrounds.
• Willing to adapt to IR’s norms and values without compromising personal beliefs and principles.
• Ability to effectively use cleaning equipment.
• Excellent attention to detail and cleaning to a high standard.
• Excellent time keeping.
• Ability to deal with staff in a professional and helpful manner.
• مهارات تنظيمية ممتازة.
• مهارات التواصل اللفظي ممتازة باللغة العربية.
• مهارات التعامل مع الآخرين جيدة والقدرة على العمل مع الناس من مختلف الخلفيات الثقافية والاجتماعية.
• الاستعداد للتكيف مع معايير وقيم منظمة الأغاثة ألأسلامية دون المساس بالمعتقدات والمبادئ الشخصية.
• القدرة على استخدام معدات التنظيف بشكل فعال.
• اهتمام ممتاز بالتفاصيل والتنظيف على مستوى عالٍ.
• احترام ممتاز للوقت.
• القدرة على التعامل مع الموظفين بطريقة مهنية ومفيدة.

 

Personal Qualities

• Diversity and Inclusion.
• Integrity
• Working with People.
• Drive for Results.

Desirable

• Reading and writing Arabic.
• Working in NGOs.

Dear Applicant: If you are a support person, experienced, competent, reliable, service minded, dedicated and a highly motivated professional, with a strong commitment to IRW’s values and beliefs, please apply by downloading the application pack from the below link and forward the filled and completed form to: jobs@ir-iraq.org before the closing time & date (Wednesday, 04:00 pm, June 24th, 2026). – Please write the position title: (Cleaner-Diyala Field Office) in the subject of the email. – CVs will not be accepted. Only short-listed candidates will be contacted. Islamic Relief is an equal opportunities employer. Our values and commitment to safeguarding IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organization. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. 

 

IR Iraq Application Form (Full Name) (2).docx