Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The purpose of the position is to ensure on a daily-basis high standard of hygiene and cleanliness at UN House premises and the intermediate exterior. Under the overall guidance and supervision of the Building Manager, the Cleaner provides a high standard of hygiene and cleanliness throughout the office. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work around people of different national and cultural backgrounds. The Government of the Republic of Serbia has transmitted to the UN Country Team in Serbia a state-owned building to be used as a UN House. The United Nations Development Programme in Serbia acts as a Manager of the UN Common Premises and in this capacity has signed the Memorandum of Agreement for the building with the Government of the Republic of Serbia on 1 September 2015. The UN House will offer to tenant UN entities office space and facilities for meetings and conferencing
Duties and Responsibilities
- Perform project office cleaning functions as required, including washing, sweeping and dusting.
- Clean surfaces, including floors, furniture, wall, doors, windows, and other office supplies.
- Empty and clean waste-paper baskets on regular basis:
- Keep project office premises clean.
- Maintain and clean all cleaning equipment utilized.
- Prepare office premises for the changes of year seasons.
- Clean project meeting room facilities as and when required.
- Ensure timely watering of greenery in the project office premises.
- Monitor and inform supervisor regarding stocks of all cleaning supplies.
- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement
Under the direct supervision of the Building Manager, the Cleaner will be responsible for providing cleaning functions in the UN House office premises in a timely and secure manner through fulfilling the assigned tasks.
Competencies
| Core |
| Achieve Results: | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
| Think Innovatively: | LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements |
| Learn Continuously: | LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback |
| Adapt with Agility: | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
| Act with Determination: | LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident |
| Engage and Partner: | LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships |
| Enable Diversity and Inclusion: | LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination |
| Cross-Functional & Technical competencies | | |
| Business Management | Communication | Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience Ability to manage communications internally and externally, through media, social media and other appropriate channels |
| Business Management | Customer Satisfaction/Client Management | Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns. |
| Ethics | UN policy knowledge – ethics | Knowledge and understanding of the UN Staff Regulations and Rules and other policies related to ethics and integrity. |
Required Skills and Experience
Education:
- Secondary education is required
Experience:
- At least 1 year of experience as a cleaner will be an asset
Required skills and competencies:
- Good health and physical state.
- Essential communication skills.
- Good interpersonal skills, ability to work in a team.
- Initiative, ability to work under pressure, ethics, and honesty.
Desired additional skills and competencies:
- Communication.
- Interpersonal skills.
- Proactivity.
- The ability to work independently with minimal supervision.
- The ability to follow health and safety standards.
- Time management
Required Languages:
- Fluency in Serbian language. Knowledge of English is desirable
The online application form must be fully completed. Applicants are required to carefully complete their online application form and reflect all of their work experience history in the application.
Only attaching a CV is not sufficient for applicants to be considered for positions. All applicants have to complete the Experience, Education, Language, and Nationality & Permanent Residence fields fully.
Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.
Disclaimer
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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