All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The following is a brief description of the role.

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Clean the offices, meeting rooms, washrooms/WC, kitchen and other common areas
2. Tidy and dust equipment and furniture in the office
3. Ensure compliance with NRC procedures and policies
4. Ensure that washrooms are properly stocked with wash requirements
5. Dust and polish furniture, windows, doors and equipment
6. Empty waste paper baskets, dustbins and shredding machines
7. Prepare and serve tea and coffee to NRC staff and visitors
8. Report any relevant gaps, damages and breakages to line manager
9. Support the administration with ad hoc duties
10. Performs any other duty given by his/her supervisor

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Responsible for floor care, performing various surface tasks, including, mopping and sweeping, of all office areas.
• Responsible for removing trash in office areas
• Responsible for cleaning and sanitizing of restrooms daily
• Responsible for cleaning of windows in the office
• Perform dusting, disinfecting, and polishing of surfaces and furniture as needed

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Field staff
• Partner visitors
• HR and Admin Staff

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position: 

• Experience from working as a Cleaner in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile

Context related skills, knowledge and experience (shall be adapted to the specific position):

•  Knowledge of NGO working environment

• Knowledge about support section

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Planning and delivering results
• Working with people
• Handling insecure environments