Client Engagement Coordinator – Small Business Development Center

This position operates under the direction of the Executive Director of CCBI, Business Programming, and ECE and coordinates educational programming, client engagement, and community outreach for the Small Business Development Center (SBDC). The client engagement coordinator of the SBDC will support delivery of the services and collaborate with business advisors, instructors, faculty, and staff on a daily basis. This individual in this position will execute all aspects of aspects delivery of high-quality courses and workshops, ensure resources are used efficiently, and review and monitor registration on a regular basis. Provides coordination for a variety of community and grant-funded activities. This position coordinates marketing and communication to the business and entrepreneurial community regarding the SBDC. Must be able to work with individuals and small business owners from a variety of ethnic and cultural backgrounds.

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

• Resume
• Cover Letter
• Unofficial Transcripts – An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

Program Coordination

• Leads program development
• Provides program information to perspective clients and small business owners
• Maintains records of participation and attendance and reports metrics
• Maintains college facilities and equipment
• Supports training and consulting activities of independent contractors and part-time faculty and monitors activities to assure contractual responsibilities and deliverables are met
• Makes recommendations to the director regarding hiring of part part-time/adjunct faculty and independent contractors
• Works with program staff to develop year-long class schedules and makes recommendations to the director
• Contributes suggestions for annual department budget
• Manages and completes special projects, as assigned

Workshop Development & Facilitation

• Meets all scheduled and special classes (day and possible evening/weekends)
• Facilitates workshops for the Small Business Development Center
• Collaborates on the design and implementation of significant, targeted and time-sensitive SBDC approved training workshops and seminars to small businesses including:
• Analyzes business needs in the service area and develop training topics to meet these needs
• Assists in determining course outlines for training topics to teach workshops, seminars, and classes
• Participates in the review of training evaluations and other assessment data to determine effectiveness of training programs, instruction and program delivery, and to reassess the changing needs of small businesses throughout the Mid-Valley region
• Prepares customized workshops based on client’s needs and assessments

Community Engagement and Marketing

• Implements marketing and advertising campaigns
• Coordinates with college Marketing department on a regular basis to create, deliver, edit, and optimizes marketing materials and campaigns
• Prepares community outreach strategies, plans, and objectives;
• Organizes and staffs promotional presentations
• Prepares articles on small business management topics for publication in regional periodicals
• Develops and maintains contacts with community and professional organizations
• Provides effective outreach to promote CCBI/SBDC services throughout the Mid-Valley Region
• Acts as liaison with other college departments to promote completion of strategic activities

Department/Program Responsibilities

• Attends staff meetings and participates in designated committee work
• Represents the department at pertinent meetings as required
• Participates in leadership activities that integrate and leverage department resources including those of the SBDC and academic, customized training, and non-credit professional development programs
• Promotes positive image of college and college programs
• Participates in resource development and grant activities
• Keeps up-to-date on technological changes and developments in subject area
• Participates in the Oregon SBDC Network activities including participating in the professional development and other training programs; adheres to Oregon SBDC Network and State of Oregon Ethics laws, as well as all College policies and procedures
• Keeps current on innovations and trends in relevant subject areas Effectively manages multiple priorities
• Assists the director of the Small Business Development Center (SBDC) as needed

Business Advising

• Provides confidential one-on-one business advising to local small businesses to become more effective, competitive, and profitable covering all aspects of small business issues, including marketing, sales, financial management, business planning operations, and personnel management
• Recommends services to cover all stages of a business’ life cycle, with a focus on retention and expansion of new and existing business clients; new emphasis on larger employers (10+ employees) as a key component of business advising
• Holds self and business clients “on task” to maximize efficiency of advising, and collaborate with business clients that engages the client to complete projects and tasks as assigned and agreed to
• Provides advising and client support on all aspects of developing a business plan
• Models efficient and productive use of SBDC resources and sets appropriate expectations and boundaries for advising clients; enters advising records into the Oregon SBDC Network client management information system documenting each business served and each advising session provided in a timely manner

Institutional Expectations

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

Bachelor’s degree from an accredited institution
Core Competencies:

• Client Focused and Solutions Oriented
• Confident Presenter and networking ability
• Experience in Marketing, Digital Marketing and Social Media
• Creativity and writing skills
• Capable of advising business owners on best practices
• Organized and strong attention to details
• Ability to work in a changing environment
• Computer skills that include proficiency in MS Office suite and experience working with spreadsheets
• Strong interpersonal skills and ability to communicate effectively orally and in writing with a diverse population of individuals and small businesses in the mid-valley region
• Sound understanding of the community college learning environment and a commitment to the comprehensive community college mission
• Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications:

• Master’s degree from an accredited institution
• College coursework in business and/or finance
• Experience providing culturally relevant training or advising   in a business setting or to small businesses
• Paid experience developing community engagement and marketing plans and materials
• Ownership and operation of a small business
• Bilingual (English/Spanish)

SCHEDULE & MODALITY

This position is not eligible for remote/hybrid work. 

TERMS OF EMPLOYMENT

• This is a 100%, 12-month classified assignment of the C2 band and grade
• Please note: The college is currently undertaking a comprehensive classification and compensation study.  No employee will lose base pay because of this study, however, classification titles and pay grades may change.  The successful candidate will receive notice of all changes prior to implementation which is currently projected for the Summer of 2024.
• This position has a 6-month probationary period
• All positions at Chemeketa are required to be available for work onsite as requested by the college.
• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
• This position may require the use of your personal vehicle for transportation between campus locations
• If requested, requires the provision of official transcripts upon hire
• Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
• Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
• Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS 

Light Work:   Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Even though weight lifted may be negligible, it may be rated light work if frequent walking and/or standing is required.

VETERANS’ PREFERENCE

Applicants are eligible to use Veterans’ Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans’ Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE 

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
  • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/ 

*Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate’s demonstrated competencies as related to successful performance in the position.  

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

EQUAL OPPORTUNITY EMPLOYER

Chemeketa Community College prohibits unlawful discrimination based on the following:

Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000Lancaster Dr. NE, Salem OR 97305.  

Persons having questions or concerns about Title IX, which includes gender based discrimination, sexual harassment, sexual violence, interpersonal violence, and stalking, contact the Title IX coordinator at 503-584-7323, 4000 Lancaster Dr. NE, Salem, OR 97305, or http://go.chemeketa.edu/titleix. Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. To request this publication in an alternative format, please call 503.399.5192.