Client Partner – F&A

Job title:

Client Partner – F&A

Company

EXL Service

Job description

Job Description:EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.Headquartered in New York, our team is over 55,000 strong, with more than 54 offices spanning six continents. For information, visit .EXL Insurance Business UnitEXL’s Financial Risk and Compliance (FRAC) team is successfully transforming operations in leveraging deep domain expertise, customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools and paving the way for a richer, more integrated and personalised user experience.Operations management, digital and analytics services specialist EXL, with its’ unrivalled knowledge of the insurance domain and is serving the digital needs of the most complex insurance accounts.Key ingredients of our solution suite:

• Integrated omni-channel approach including off-shore services.
• Automated, streamlined, intelligent reporting.
• Ease of deployment, including Cloud enablement.

Role Title: Client Partner – FAOBU/Segment: Financial Risk and Compliance (FRAC)Location: London, HybridReporting: Senior Vice President. Head of InsuranceWhat the role entails:

• Build and nurture a strong network and connect with Heads of Transformation, Heads of Change, Operations Directors in the assigned portfolio.
• Work with large existing BPO insurance group accounts.
• Integrate and align with the Heads of Transformation and Client Director strategy supporting across outsourcing and transformation solutions.
• Orchestrate an external partnership network to deliver best in class solutions to client problems.
• Invest time in developing a deep understanding of the client’s strategy and critical business challenges and maps this to a detailed account plan to expand existing services.
• Identify opportunities for growth through increased penetration of existing and new product offerings, competitive displacement and process improvement within portfolio.

Experience and background required:

• Minimum 10 years of experience working with FAO teams or BPO/BPM services for Tier 1 enterprise accounts.
• Proven track record of senior-level account management and developing relationships with key decision-makers and stakeholders.
• Strong understanding of BPO services, digital transformation strategies, and emerging trends in FAO operations management.
• Demonstrated ability to drive large-scale outsourcing and transformation initiatives across industries.
• Knowledge of key operational domains, including process reengineering, analytics, and digital operations, with an emphasis on delivering measurable business outcomes.

Behavioural competence:

• Exceptional communication and interpersonal skills to build lasting client relationships.
• Advanced presentation skills and executive presence to influence senior stakeholders.
• Strong leadership and people management skills, fostering collaboration and team success.
• Ability to handle unexpected or delicate situations calmly and with sound judgment.
• Proven capability to manage multiple projects, prioritize tasks, and meet deadlines under pressure.

More reasons to join us:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you will be eligible to work in the United Kingdom.About Us:EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.About the Team:EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .

Expected salary

Location

United Kingdom

Job date

Wed, 09 Apr 2025 01:07:50 GMT

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