Client Relations Assistant

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services MEDS was established in 1986 and serves clients spread all over Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor and will be responsible for Booking and keying-in customer orders as well as handling enquiries.

Key Responsibilities

1. Receive and direct clients/visitors to various service points
2. Vetting, booking and cancellation of customer’s orders for efficiency in order processing
3. Receive and respond to enquiries on orders for customer satisfaction
4. Receive and document telephone orders for efficiency in order processing
5. Key in booked orders
6. Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction

Requirements:

1. Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field
2. Proficiency in the use of computer
3. At least two (2) years of work experience in a busy customer service environment
4. Functional skills; client relations, communication, organizational skills
5. Behavioral competencies; integrity; interpersonal relations; attention to detail; self-driven and amiable