Client Services Account Manager

Job title:

Client Services Account Manager

Company

PPL PRS

Job description

Can you imagine a world without music? Neither can we.Key Details

• Start date – 2nd June 2025
• Training – 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
• Hybrid working – Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
• Shift pattern – Monday to Friday, rotational shifts from 8am to 6pm

The main purpose of the role of a Client Services Account Manager is to manage high value Key Accounts with a degree of complexity through face to face, inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth.What you will be doing

• To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form ‘The Music Licence’
• Confidently and efficiently undertake face to face customer meetings, handle inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers’ account, always following quality and compliance standards
• Undertaking research that supports accurate licensing
• Confidently and efficiently responding to customer interactions that delivers an effective first time resolution to customer queries
• Responding to e-mail correspondence in relation to customer account amendments and queries in a timely, effective and efficient manner
• Accurately recording customer information in the CRM system, following quality and compliance standards.
• Problem solving customer queries and identify when an escalation is required following escalation processes where necessary
• Achieving all agreed key performance indicators
• To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the ‘Licencing Operations Guide’
• To gain the most efficient payment solution for both PPL PRS and the customer, alongside following up with the customer when payment is outstanding
• To undertake other tasks as reasonably requested

You will beEssential

• Competent in using Microsoft Office, Word, Excel, Outlook, Teams
• Minimum GCSE’s grades 4 or above in English and Maths.
• Written and verbal proficiency in English Language
• Experience of holding business to business face to face meetings
• Experience of Account Management

Desirable

• Worked in a contact centre environment
• Prior sales experience

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Expected salary

£25374 per year

Location

Leicester

Job date

Fri, 02 May 2025 02:32:24 GMT

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