Client Services Assistant (Administrative Support Assistant II)

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position: 

The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as the Client Services Assistant (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. 

Under the general supervision of the Associate Director of Financial Aid, the Client Services Assistant (Administrative Support Assistant II) provides client services in the Office of Financial Aid and the Titan One Stop Shop inclusive of  in-person and virtual services. The Client Services Assistant (Administrative Support Assistant II) must provide responsive information and quick problem resolution to students and staff contacting the financial aid office and/or the Titan One Stop. The Client Services Assistant reviews incoming documents in detail for accurate completion to ensure that they adhere to federal and institutional documentation requirements for financial aid. This position provides information using a variety of methods, such as in person, via telephone and social media, electronic platforms, and email to students, parents, staff, faculty and the external community regarding financial aid policies and procedures. Additionally, the Client Services Assistant follows established office procedures to ensure the confidentiality of all student records and represents CSUF, the Office of Financial Aid, and Titan One Stop with the highest degree of professionalism and quality service. Escalates service needs as appropriate. Other duties as assigned.