Client Services Assistant (Front Desk)

Dept Number/Name: 0-6118-000 / Dept Of Psych & Behavior
College Division: USFHealth-College of Medicine
Salary Plan: Staff
Job Code/Title: 2210 / Client Services Assistant
Hiring Salary/Salary Range: $32,000-$41,000
Position Number: 00056113
ORGANIZATIONAL SUMMARY:
USF Health’s mission is to envision and implement the future of health. It is the partnership of the University of South Florida Morsani College of Medicine, the College of Nursing, the College of Public Health, the College of Pharmacy, the School of Biomedical Sciences and the School of Physical Therapy and Rehabilitation Sciences; and the USF Physician’s Group. USF is a global research university ranked 34th in federal research expenditures for public universities. For information regarding the USF Health, please visit our website at http://health.usf.edu/index.html
POSITION SUMMARY:
The Client Services Assistant provides a range of intake services for clinic patients and research participants at the Byrd Institute. This position performs patient and participant registration, financial services and data entry.
RESPONSIBILITIES:
Schedules new and follow-up appointments; Calls patients to coordinate visits, reschedule and relays other information;
Collects co-payments; Obtains, verifies and enters medical and insurance information, demographics and other information; Ensures compliance with HIPAA and other confidentiality laws, regulations and policies.
Assists with clinical trials research by conducting participant screening, scheduling appointments, assisting with alternative testing sites, obtains  forms and consent.
Performs other duties as assigned
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.
PREFERRED:
Customer service, administrative or office experience; Medical outpatient experience including scheduling and verifying insurance information

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36467

Posting Date:  03/08/2024

Posting End Date: 03/15/2024

How to Claim Veteran’s Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University’s Title IX Coordinator.

USF’s Equal Opportunity Affirmative Action Statement .

Work Location 

Campus map and location overview:

USF – Health

USF – Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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