Job description
At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.
Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
ABOUT THE ROLE
The Client Service Consultant is the main point of contact for our amazing clients at CPA.
You will be supporting both current and prospective CPA clients of all ages, discussing their needs and seamlessly connecting families with the right services for them.
You will be supporting the region by scheduling appointments, problem solving and discussing clients NDIS plans, managing incoming calls, and meeting with/onboarding new clients.
This is an on-site role.
ABOUT THE TEAM
This role is based on site at our Penshurst centre (about to move to Roselands) with occasional travel requirements to our Kingswood and Prairiewood locations. At Penshurst you will be working with a team of 5 CSCs, alongside the larger therapy team.
We work in a team at CPA and we work very well together. We are passionate about our clients and about ensuring a high standard of work and training. We also have a lot of fun on site, with a kind and supportive work environment
WHAT DO WE OFFER?
- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
- Flexibility surrounding hours
- Discounted gym membership for you and your family, using Fitness Passport
- Employee Assistance Program
- Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
WHAT WILL YOU BRING TO THE ROLE?
- Excellent written and verbal communication skills
- Commitment to the rights of people with disability
- Outstanding customer service skills and ability to build and maintain strong relationships
- The ability to work independently and as part of a team
- Good time management and workflow prioritisation skills
- Proficient with the Microsoft Office suite of programs (Work, Excel, Outlook)
- Salesforce or Customer Relationship Management (CRM) system experience desirable
- Current driver licence
- Ability to prioritise work and meet deadlines
Important information:
At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role.
CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.
Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.
CPA is a smoke free workplace including in, on and around CPA sites and vehicles.
How to Apply
Please click ‘Apply now’ to complete your application.
If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Rachel Jennings [email protected] using the subject line: Client Services Consultant – Penshurst enquiry via EthicalJobs, or on 02 9975 8060.