Client Services Executive

Job title:

Client Services Executive

Company

Hollyfield Personnel

Job description

Client Services Executive
£26,500 pro rata plus uncapped commissionHours: Monday to Friday (9:30am – 2:30pm) OR Monday to Thursday (9am – 3pm) | Flexibility required to meet business needsLocation: Birmingham Business ParkAs a Client Services Executive, you’ll play a key role in building strong relationships with our clients, ensuring their satisfaction, and driving client retention.What Our Client Offers:

• 25 days holiday, plus birthday leave and volunteer days.
• Comprehensive insurance, including life assurance (4x salary) and income protection.
• Private medical options and employee assistance programs.
• Enhanced family leave and contributions toward professional memberships.
• Free eye tests, eyewear, and onsite parking.
• Career development support, including training, study leave, and referral bonuses.

Key Responsibilities:

• Conduct calls and follow-up emails to ensure client satisfaction.
• Schedule courtesy calls mid-contract to address concerns and maintain engagement.
• Manage final retention calls prior to contract end to explore renewal or expansion opportunities.
• Proactively contact clients at key lifecycle points to maintain strong relationships.
• Record all interactions and client details accurately in the CRM system.
• Track contract timelines.
• Collaborate across teams to provide smooth handovers and consistent service delivery.
• Encourage client referrals through exceptional service and proactive engagement.

What We’re Looking For

• A strong customer service ethic and attention to detail.
• Excellent organisational skills and the ability to work independently.
• Resilience, positivity, and a commercially astute mindset.
• Confidence with tight deadlines and a customer-focused approach.

Knowledge & Experience

• Proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Previous experience in face-to-face customer service.
• Minimum Grade C in English and Maths (or equivalent).

Job Ref: EN711Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details

Expected salary

£26500 per year

Location

Solihull, West Midlands

Job date

Sat, 21 Dec 2024 00:38:20 GMT

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