Client Services Manager - San Miguel Family Centre - North Richmond - Tenders Global

Client Services Manager – San Miguel Family Centre – North Richmond

  • Contract
  • Anywhere
  • Posted 6 months ago

yourtown

tendersglobal.net

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yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

your opportunity

Based in an idyllic rural setting in North Richmond, NSW, San Miguel is a child-centred family residential service providing intensive, individualised support to vulnerable young parents and their children. San Miguel aims to transform the lives of young parents and their children by improving their safety, wellbeing and life prospects.

San Miguel is a unique service that plays a critical role in keeping children safe and well and keeping young families together. Parents and children receive support from a multidisciplinary team through a combination of on-site and community-based interventions that ensure children are engaged in safe, developmentally appropriate activities and their parents are supported to set and pursue family and personal goals.

This role has responsibility for managing the day-to-day service delivery at San Miguel Family Centre to ensure high quality services that enhance the lives of young parents and their children.

Your role will include:

  • Lead the client services team to achieve high quality client service delivery that incorporates wraparound case management and targeted, developmentally appropriate support
  • Manage the day-to-day operations of the client practice team to ensure that young people and their children’s needs are met
  • Oversee case management and risk assessment processes
  • Provide high level advice in all client work and manage critical incidents and duty of care situations
  • Identify practice gaps and areas for program development and assist with the development of plans to address these

what we are looking for

You will provide strong practice leadership and extensive knowledge of child protection and case management, along with very strong knowledge of relevant theories, frameworks and legislation.

You will bring:

  • passion, commitment and belief in young people
  • bachelor qualification in Social Work, Social Welfare, Human services or related discipline and at least six years related experience; or a minimum of 8 years leadership experience within the child protection or community service sector
  • demonstrated experience in leading and managing a collaborative, multidisciplinary team
  • strong experience assessing and managing risk
  • demonstrated ability to work with children and parents to strengthen and support parent child attachment and build parenting capacity

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

  • salary sacrifice options to increase your take home pay
  • regular line supervision and support plus internal practice supervision
  • ability to negotiate flexible work hours and work arrangements
  • opportunities for internal and external professional development
  • free access to LinkedIn Learning including over 16,000 learning modules
  • a genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • access to free and confidential counselling sessions for you and members of your immediate family
  • access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
  • an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

How to Apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

A position description is attached.

Contact: Marnie Elliot, Talent Acquisition Specialist, on 0434 609 384

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk-free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment, including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

The yourtown Workplace Immunisation Policy requires personnel in this position to evidence or obtain mandatory immunity requirements for the following diseases: Hepatitis A, Hepatitis B, Chicken Pox, Measles/Mumps/Rubella, Tetanus/Diptheria/Pertussis (whooping cough), Influenza. yourtown will provide successful applicants with information regarding mandatory vaccinations, and supporting information about the immunisation and access to a general practitioner, pharmacist, or local clinic for individual consultation regarding immunisation.

“In our team we value diversity, inclusivity and people who want to make a difference”

Applications for this role will take you to the employer’s site.

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