Job description
Are you looking for a role where you can make a difference?
SYC’s Education & Training Portfolio delivers programs that enable people to develop their skills and knowledge to gain meaningful and sustainable employment. These programs include Accredited Training, Learner Support Services, Flexible Learning Options and Employability Skills Testing.
As a Client Support Officer, you will deliver exceptional customer service and complete administration duties for clients and the Education and Training Portfolio team. This role is offered as permanent full-time based in our Kent Town Head Office, however, you may be required to travel between sites. Day-to-day activities will include:
- Develop and maintain an in-depth knowledge base of services provided by the Education and Training portfolio.
- Assist and complete individual tentative enrolment process for students and referring providers with enrolments generated through the online enrolment platform, via phone and email.
- Conduct daily quality checks on student attendance via aXcelerate Student Management System to ensure accurate and compliant tracking of attendance.
- Follow up the collection of information from referring providers and or students relating to enrolment and induction.
- Ensure accurate and thorough case notes are relocated from initial intake form to aXcelerate’s student case notes and student training plans.
About You
In this role, you will have high level administrative abilities which consist of strong time management, record keeping and accurate data entry skills.
You will use your customer service and communication skills to be approachable and professional in all connections with relevant stakeholders. To be considered for this role, you will also demonstrate:
- Respect and sensitivity towards people from diverse cultural backgrounds, and a willingness to learn, be flexible and adapt one’s approach to suit the environment.
- Resilient interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions.
- Effective communication skills, both written and verbal, including the ability to effectively answer telephones and draft correspondence, emails, and other documentation.
- Strong computer literacy including the use of Office365.
- A high level of honesty, integrity, and confidentiality.
For this role you will need to:
- Possess a current valid Driver’s License and willingness to drive.
- Complete a Working with Children Check and National Police Check.
- Be eligible to work in Australia.
Why join Team SYC?
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Discounted gym membership for all employees
- Enjoy special benefits with Beaurepaires
*Qualifying periods and terms apply.
About us
SYC exists so everyone can succeed.
We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.
A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.
We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.
If you match the criteria above, we want to hear from you!
To apply please complete the application process by clicking the Apply Now button.
We’re proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.
Please complete the requested work history and screening questions on the application page and attach your resume.
SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected], using the subject line: Client Support Officer enquiry via EthicalJobs.