Clinic CS Officer / Supervisor / Manager (Medical Services)

Job title:

Clinic CS Officer / Supervisor / Manager (Medical Services)

Company

Michael Page

Job description

Working with the CA and CS teams, you will be responsible for providing f2f customer services, managing day-to-day operations, and answering customer enquiries in medical clinic depending on experiences.

• Oversee / Manage Concierge services at the clinic
• Appointment booking and cross selling and answer general enquires
• Initiative to collaborate with stakeholders to ensure service delivery meets industry and professional standard.
• Resolve complaints ethically and professionally
• Regular review & develop policy / guidelines
• Enrich frontline staff’s service and knowledge through training and coaching

Premium medical brand|Strong communication skill and leadership

• A minimum of 3-5 years of relevant experience with 5 years of managerial level in customer service field.
• Healthcare / medical / insurance / Hospitality / luxury retail background are preferred
• Strong operation management and people management skill
• Excellent communication and customer-service skills
• Good computer skills including MS Office
• Excellent command of written and spoken Chinese and English
• Candidates with less experiences will be considered as CS Officer/ Clinic Assistant

My client is an established medical service provider with medical/ specialist services.

• Permanent position with bonus scheme in place
• Medical benefits
• Prime location

Expected salary

£31663 per year

Location

United Kingdom

Job date

Sun, 16 Jun 2024 04:56:49 GMT

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