Clinical Advisor – Allied Health – The Housing Hub

ABOUT US

The Housing Hub was created in 2017 with a goal to support people with disability to find suitable and quality housing. Thousands of properties across Australia are currently listed on the Housing Hub website, making it easier for housing seekers to find the right home. Finding the right home can be a long and complicated process, so we’ve created an online community where housing seekers and housing providers work together to develop a market where people with disability enjoy choice and control.

If you are a great Allied Health Practitioner, love mentoring and developing others and want to work for an amazing institution, the Housing Hub is the place to be. Our Clinical Advisor is part of the Clinical Practice team and is responsible for providing clinical governance support for all Teams who support NDIS participants to achieve outstanding Home and Living Outcomes and ensuring that employees have expert assistance to resolve complex client scenarios.

BENEFITS OF WORKING WITH US

There’s never a dull moment working at the Housing Hub and some of the benefits include:

• Not for profit PBI salary packaging of $15,900 + meals and entertainment card $2,650
• Above award salaries – we are under the SCHADS Award
• Flexible work arrangements – going into the office for some much needed team time and working from home when you need
• 17.5% annual leave loading – when you take annual leave, you’ll be paid a little more
• Employee assistance program – free and confidential counselling service for you and close others
• The option to purchase additional annual leave
• Above all, a skilled and friendly bunch of humans who are passionate and dedicated to our work

We encourage the best of the best to apply to join this team and make a difference.

People with lived experience of disability are central to what we do, and we encourage and welcome you to apply.

About the role

The Clinical Advisor must be an Allied Health Practitioner who is passionate about mentoring staff, continuous improvement and maintaining best practice in the NDIS Home and Living sector. The applicant should ideally have a high level of knowledge of NDIS legislation, with a strong commitment to keeping up to date with common and best practice across the sector and changes to NDIA practices. The role is a fixed term parental leave backfill and reports to the Clinical Practice Manager and sits within the Clinical Practice Team.

This role is pivotal to our mission and helps people with disability and their supporters to understand options available to them in the disability housing market. It also guides and develops expertise in other staff by providing 1:1 support.

If you were in the role last week you may have been:

• Providing clinical support in the form of mentoring and training to staff
• Providing subject matter expertise to team members working with clients who are seeking complex housing and support solutions
• Assisting with the development and documentation of procedures and operating guidelines to support best practice service provision
• Assisting with the design and implementation of service improvement projects
• At team meetings and learning sessions
• Assisting with data and reporting

Clinical support

• Establish trust and rapport with members of all teams, providing clinical support, guidance and mentorship as required across services
• Assist with the design and implementation of consistent processes for all Specialist Services teams, including implementation of standardised clinical practice guidelines, systems and tools
• Assist with the design and implementation of standardised effectiveness and impact measures for all Specialist Services teams, ensuring outcomes are regularly reported and acted upon
• Assist with the design and implementation of standardised quality assurances processes for Specialist Services teams
• Design and implement processes, tools and/or meetings for sharing feedback and best practice approaches across teams
• Identify and implement methods for incorporating feedback and input from people with disability into service design, ensuring a co-design approach to the team’s work wherever possible
• Develop practice knowledge and skills in navigating the interface between sectors including Support Coordinators, Allied Health, Justice, Hospital and Community based professionals, and the NDIA, to offer quality information and advice
• Develop and maintain a high level expertise in the requirements for NDIS Home and Living Supports, including SDA, SIL and ILO and the associated regulatory and policy environment
• Remain up to date with NDIA, housing and health policy, and support the delivery of a structured program of professional development for internal Housing Hub teams

Incident management

• Assist leads of Specialist Services teams to ensure that operational incidents within areas of responsibility are identified, assessed and reported on, and that appropriate rectification actions are undertaken within a reasonable period of time
• Review, provide advice on and assist with responding to operational incidents and complaints, ensuring that learnings are incorporated into continuous service improvement

Desired skills and experience

What experience and skills are we keen for you to have?

Qualifications

• Allied health qualifications i.e. Occupational Therapy preferred or Social Work, Physiotherapy

Skills and experience

• Significant experience within a for purpose organisation, including program/service design
• Significant experience in training and mentoring other professionals in the disability/health sectors
• Strong working knowledge of best practice service design and delivery, duty of care and contemporary service delivery for people with complex disability
• Knowledge of the NDIS, Home and Living Supports and the accessible housing market
• The ability to problem solve
• Decision making capability
• Risk and compliance management experience
• The ability to communicate with all levels of staff and be able to present either in person or via video

Requirements

Employment is subject to NDIS Worker Screening and Working with Children Checks and being fully vaccinated against COVID-19.

HOW TO APPLY

Submit your resume and cover letter addressing why you are the perfect candidate. Include details around how you meet the requirements of the role as outlined in the position description by hitting the Apply Now button below.

We will be shortlisting immediately so don’t hesitate to apply if you think this role is a good fit with your skills.

We’re committed to growing and empowering a more inclusive community within the Housing Hub. That’s why we hire diverse teams of people from all backgrounds, experiences, and perspectives.

If you require any adjustments to the recruitment process, please reach out to [email protected] using the subject line: Clinical Advisor – Allied Health – The Housing Hub enquiry via EthicalJobs, or 1300 935 717.

A position description is attached.