Clinical Service Representative II (Certified) – Psychiatry

Position Summary
Position is located in the Department of Psychiatry (child clinic- 4444 Forest Park Avenue) and is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, collecting co-payments, answering incoming patient phone calls, and assisting providers with refills and mediation prior authorizations; supporting our mission of providing health care in a way that best serves our diverse patient population.
Diversity is a core value at Washington University School of Medicine and in the Department of Psychiatry. We are committed to building and sustaining inclusive and equitable working and learning environments for all students, staff, trainees, and faculty. We believe that building a diverse team enriches us individually and as a department by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. In order to achieve these objectives, candidates are expected to align with the school’s mission of promoting inclusive excellence. They should be prepared to further this objective within Washington University and collaborate with diverse communities of students, faculty, staff, trainees, and patients. Visit our Websites to learn more about DEI initiatives in the Department of Psychiatry (https://psychiatry.wustl.edu/diversity-equity-inclusion-2/) and at WUSM (https://diversity.med.wustl.edu/).

Job Description

Primary Duties & Responsibilities

• Cross coverage at front desk which includes (but not limited to): answers phone calls, monitors/routes in-basket messages, monitors work-queues and shared psychiatry email, assists with telemedicine tasks, CHADIS reports, scans documents and prior authorizations/pre-certifications.
• May prepare patients’ charts for daily appointments. Completes order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.
• Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews providers’ schedules, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information.
• Schedules return patient appointments and patient testing.  Provides and logs parking validation tickets. 

Preferred Qualifications

• Minimum of two years’ experience in a medical office.
• Medical Assistant (MA) certification, or completion of internal MA apprenticeship certification program per clinic guidelines within one year of hire.
• Interactive communication skills with ability to work with providers, patients, families, significant others, and support staff.
• Strong interpersonal, organizational, and telephone skills, working knowledge of insurance, fundamentals of medical terminology, and experience/knowledge working with electronic medical records.

Required Qualifications

• High school diploma or equivalent high school certification with two years of experience in a medical office setting or an equivalent combination of relevant education and experience.
• Registered or Certified Medical Assistant with two years of related work experience (examples of related fields include military medic, emergency medical technicians, nurse’s aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include:
  • Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience.
  • Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). BLS certification must be obtained within one month of hire date.

Grade
C06-H

Salary Range
$17.00 – $24.66 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.