Clinical Services Manager

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Type of Position:
Clinical Staff – Medical Services

Job Type:
Regular

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
ICE tendersglobal.net MUSL tendersglobal.net TOSH Inpatient Administration

Department’s Website:

Summary of Job Duties:
Clinical Service Managers (CSMs) have major responsibility for the implementation of the vision, mission, philosophy, core values, evidence-based practice, and standards of the organization, and nursing services within their defined areas of responsibility. The CSM has authority to make decisions in these areas specific to the unit (s) managed and has 24 hour, 7 days a week accountability for unit operation, including, but not limited to budget, patient/employee satisfaction/professional growth and quality outcomes.
The CSM practices within the standards of TOSH -UAMS, the American Nurses Association for Scope and Standards of Practice, Code of Ethics for Nursing, Nursing’s Social Policy Statement, and specialty guidelines. Collaboration with other leaders within the organization including managers and advanced practice partners.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Nursing,
• Must be a graduate of an accredited RN nursing program
• Valid Registered Nursing License
• Minimum of 5 year of Clinical Registered Nursing experience;
• Minimum of 3 year of  Nursing Leadership/Supervisory experience;
• Basic computer skills.
• Excellent communication skills.
• Strong work ethics and accountability.
• Current BLS
• Team building skills
• Great Communication skills

Preferred Qualifications

• ACLS certification
• Orthopedic Nursing experience a plus
• National Certifications

Key Responsibilities

Administrative:

• Demonstrates effective analytical abilities to identify clinic/unit needs that require intervention and/or revision.
• Serves as a liaison with Director and Administration, exchanging information and identifying problems or needs related to clinical activity.
• Maintains awareness of clinic/unit status and potential problems by functioning as a working supervisor.
• Supervises and implements Quality Assurance studies, provides reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality of patient care offered.
• Demonstrates cost-conscious awareness by comparing/analyzing clinic/unit expenditures monthly against general ledger and effectively utilizing staff, space, and supplies within budgetary restraints.
• Assumes responsibility for successfully fulfilling the standards of licensing and crediting agencies.
• Plans measurable clinic/unit-related goals and objectives as guidelines for performance.
• Conducts annual needs assessment with staff.
• Participates in formal development of maintenance, capital equipment and staff budgets. Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and performance appraisals annually.
• Coordinates scheduling of leave time. Submits documented plan for any physical plant renovation or repair as necessary.
• Participates on ad hoc committees, as required, to develop plans related to clinic/unit issues.
• Maintains a current awareness of the abilities and limitations of each staff member.
• Demonstrates good managerial judgment in assigning duties appropriate to each individual.
• Demonstrates effective time management and delegation skills to accomplish clinic/unit activity within work schedule restrains.
• Implements good managerial judgment by conducting all aspects of supervision in a fair, consistent, objective, and professional manner.
• Maintains adequate staffing pattern, adjusting assignments and coordination with other Managers as necessary.
• Initiates purchase of new equipment and supplies.
• Participates in daily clinic/unit activity to coordinate clinic/unit functions and facilitate problem solving.
• Prepares statistical/narrative reports as requested.
• Produces biweekly payroll and maintains documentation of employee time benefits used.  Monitors tardiness and absenteeism.
• Interviews, hires, and orients new employees; documents orientation of each new employee, coordinating with personnel and adhering to UAMS policy.
• Provides continuing education opportunities for employees within budgetary constraints, ensuring that appropriate employees are cross-trained.
• Uses both formal and informal evaluation processes to reward or modify employee behavior.
• Develops an understanding of the functions of each primary campus departments.
• Demonstrates a working knowledge of their interrelation in contributing to the overall function.
• Coordinates timely completion of personnel records, including employee promotions/transfers and new employee hiring.
• With any other duties assigned

Customer Service:  Interacts with, and assists, the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders, as needed, with exceptional customer service.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Manipulate items with fingers, including keyboarding

Frequent Physical Activity:
Feeling, Grasping, Hearing, Lifting, Pulling, Pushing, Repetitive Motion, Sharps, Standing, Talking, Walking

Occasional Physical Activity:
Climbing, Crawling, Crouching, Kneeling, Reaching, Sitting, Stooping

Benefits Eligible:
Yes