Clinical Staff Development Educator – HMHI Crisis

The Clinical Staff Development Educator in HMHI Crisis services is responsible for promoting patient care and organizational effectiveness, by serving as a coordinator, resource, liaison, and leader in organizational behavior and staff development.  Priorities also include new-hire onboarding and ongoing training/education in clinical best practices for suicide prevention, crisis intervention, and the recovery model across all programs (CrisisLine, WarmLine, SafeUT, and MCOT). 

This position requires a bachelor’s degree, and preferrence for one of the following licenses:

• Current Licensed Clinical Social Worker (LCSW) certificate for clinical practice in the State of Utah.
• Current Clinical Mental Health Counselor (CMHC) certificate for clinical practice in the State of Utah.

The Clinical Staff Development Educator delivers training and education in a variety of settings, including but not limited to traditional classroom, one-to-one, and small groups. The Clinical Staff Development Educator presents to interdepartmental committees, task forces, quality teams, and builds close relationships with management to identify training needs.

The incumbent develops cost-effective, high-impact organizational strategies and solutions that address critical business issues and participates in large-scale organization change efforts impacting multiple levels of stakeholders.

Program and Department Overview:

HMHI Community Crisis Intervention and Support services provides hope, healing, and connectedness through a continuum of crisis, referral, and data services available to all Utahns, anywhere and anytime.

This includes (1) a Crisis Line accepting all calls and providing and dispatching support based on the assessed need of the caller, (2) Mobile Crisis Teams dispatched to wherever the need is in the community, (3) a Crisis Receiving and Stabilization Center, (4) a Warm Line to provide less acute services for emotional support, (5) Text and tip based service provision via SafeUT, and (6) Safe Care Transitions for our highest risk patients.

Visit our website to find out more: https://healthcare.utah.edu/hmhi/programs/crisis-diversion/

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

It’s been a winning 11 years…

For the sixth year running in 2020, University of Utah Hospital is ranked the No. 1 hospital in Utah, and in the Salt Lake City metro area, by U.S. News & World Report.

University of Utah Health was also ranked as one of America’s Best Large Employers by Forbes in 2018 and again in 2019, and is the only health care provider from the state of Utah to receive the designation. 

University of Utah Health credits its employees for its national ranking as a Top 10 Academic Medical Center for quality and safety for 11  consecutive years!

In addition to its placement on the top 10 list, U of U Health also ranked 2nd in Vizient’s Ambulatory Care Quality and Accountability Awards in 2020. This is the sixth year in a row the U has ranked in the top five in this category.

And according to Becker’s Hospital Review, analysis on ranking and award agencies for excellence in clinical care, patient outcomes, and staff and physician satisfaction, University of Utah Hospital has been ranked among the top 100 great hospitals in America four years in a row.

In 2019, the Huntsman Family announced a commitment of $150 million to UNI to establish the Huntsman Mental Health Institute. The institute is expected to become a nationally-recognized leader in research, care, education and community outreach—and a model for other states to follow.

In our 2020 employee engagement survey results:

• 99% of our employees were proud to tell people they work here!
• 99% of our employees would recommend us to family and friends who need care!
• 98% of our employees would recommend this as a good place to work!
These are fantastic statistics on their own, and are more than 30 percentage points higher than the national average. And OUR PEOPLE are the reason for these remarkable figures.

Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety.  It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

• Coordinates, facilitates, and delivers educational programs and training as assigned.
• Anticipates and articulates emerging organizational needs.
• Provides expert organization development and systems analysis.
• Identifies strategies for organizational improvement, and helps implement.
• Utilizes the education process to identify educational needs, develop training materials and lesson plans, and implement divisional, departmental and institutional staff development, and continuing education programs.
• Demonstrates leadership in organizational activities through committee, task force and project participation.
• Integrates research into education programs as appropriate.
• Facilitates the implementation and integration of applicable standards into practice.
• Facilitates change in practice based on emerging health care trends, needs and technology.
• Functions as a resource/consultant for new employees, students, clinical departments, educators, and leaders.
• Manages projects and coordinates resources including staff assignments within and outside of the department.
• Model the behaviors and skills presented in the curriculum.
• Advocates and supports workshop content with individuals and groups.
• Ensures that learning activities deliver intended outcomes
• May perform patient-related procedures in accordance with the incumbent’s licensure, as required by the specific department.

Knowledge / Skills / Abilities

• Experience conducting adult education and demonstrated teaching, coordination of resources, and communication skills.

• Demonstrated interpersonal skills.

• Expert knowledge of organizational development, change management, leadership, organizational and group dynamics, motivation theory and organization design, strategies, and business planning.

• Excellent management consultation skills and ability to manage client relationships.

• Must possess and demonstrate a high level of computer skills, and be able to teach and support the instruction of the organization’s computer systems according to the assigned area of focus.

Qualifications
Required

• Bachelor’s degree in a related area, or equivalency.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

And one of the following:

• Current Licensed Clinical Social Worker (L.C.S.W.) for clinical practice in the State of Utah.
• Current Clinical Mental Health Counselor (C.M.H.C.) for clinical practice in the State of Utah.

* Additional license requirements as determined by the hiring department.

Preferred

• Experience in a Health Care organization.
• Master’s degree or equivalent experience in a related area.
• Two years of leadership and direct organizational behavior/development experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects.

Carrying, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Sitting, Speaking, Standing, Walking